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Client Relationship Manager

2 months ago

Durham, North Carolina, United States Chemtek Full time
Job Overview

Position: Inside Sales Representative

Salary: Competitive

At Chemtek, we are at the forefront of innovation in the asphalt paving industry, committed to delivering exceptional customer experiences. Our unique strategies for engaging and educating our audience have set us apart, resulting in a substantial increase in leads and customer interest. As we continue to grow, we are seeking a dedicated individual to enhance our Mid-market Business through effective sales, technical support, and customer education.

Key Responsibilities

  • Lead Engagement: Proactively follow up on leads and connect with potential clients to introduce Chemtek's superior asphalt solutions.
  • Client Success Management: Guide clients in product selection and provide ongoing support to ensure their success with our offerings.
  • Relationship Building: Develop and nurture strong relationships with both potential and existing customers, demonstrating genuine interest in their needs and challenges.
  • CRM Management: Maintain accurate records of sales activities and customer interactions in Salesforce, utilizing the platform to organize daily tasks.
  • Consultative Sales Approach: Foster one-on-one relationships with clients, acting as a trusted advisor and making tailored recommendations for additional products.
  • Order Fulfillment: Successfully close sales from inbound leads, focusing on maximizing conversion rates.
  • Team Collaboration: Work closely with the Small Business Sales Team to identify and pursue new business opportunities.
  • Customer-Centric Service: Provide timely and responsive support to clients, addressing inquiries and concerns promptly.
  • Market Knowledge: Develop a deep understanding of the market and our products to effectively address customer questions and challenges.
  • Revenue Growth: Strategically manage a portfolio of clients to generate recurring revenue and ensure long-term business stability.

Qualifications

  • Education: A college degree is advantageous, but a strong drive and proven success are paramount.
  • Sales Experience: A minimum of 2 years in a sales or customer-facing role, demonstrating effective client engagement and revenue growth.
  • CRM Expertise: Proficient in Salesforce or similar CRM tools, with experience in managing customer data and sales pipelines.
  • Technical Proficiency: Comfortable with various technologies, including Salesforce and communication tools.
  • Business Development Skills: Ability to identify and cultivate new business opportunities while maintaining strong client relationships.
  • Organizational Skills: Highly organized and detail-oriented, capable of managing multiple lead sources efficiently.
  • Presentation Skills: Strong ability to present ideas clearly and engage clients as a consultative partner.
  • Deal-Closing Expertise: Proven ability to negotiate and close deals effectively.
  • Listening Skills: Excellent listener, adept at understanding client needs and preferences.
  • Work Ethic: Committed to thriving in a fast-paced environment.
  • Competitive Nature: Driven to excel and achieve top performance.
  • Curiosity and Energy: A high level of enthusiasm and a desire to learn continuously.
  • Resilience: Ability to handle a high volume of calls and maintain motivation.
  • Overachiever: A strong determination to succeed and overcome challenges.

Work Environment

Join our dynamic Marketing and Sales Team in a collaborative and innovative atmosphere. We value hard work, ownership, and a positive attitude towards challenges.

What We Offer

  • Performance-based commission and bonuses
  • Incentive trips for top performers
  • Professional development opportunities
  • Comprehensive health insurance
  • Generous paid time off policies
  • 401(k) plan with company contributions
  • Company-sponsored events

About Chemtek

Chemtek is a family-owned business dedicated to providing innovative chemical solutions for the road construction and aviation sectors. We are looking for motivated individuals who share our commitment to excellence and teamwork.