Client Care Coordinator

4 days ago


Durham, North Carolina, United States RestorePro Reconstruction Full time
Job Title: Client Care Coordinator

RestorePro Reconstruction is seeking a highly skilled Client Care Coordinator to join our team in Durham, NC. As a Client Care Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring timely communication, and resolving any issues that may arise during the restoration process.

Key Responsibilities:
  • Qualify jobs on intake and enter all relevant information into our job management software
  • Send introduction emails to new leads and ensure all necessary information is included
  • Create and update work breakdown structures for all projects
  • Ensure all relevant dates, notes, photos, and documents are accurately recorded in our system
  • Send project manager assignments with necessary information
  • Conduct regular client check-in calls to ensure customer satisfaction and obtain verification of work progress
  • Follow up on after-hour existing customer calls and ensure all notes are entered into our system
  • File liens on accounts and complete lien waivers for commercial properties
  • Set action items for self and project manager in contact with the client
  • Create contracts and submit them to customers through third-party systems
  • Ensure all proper documentation is provided prior to final invoicing projects
  • Create invoices in our system and submit them to clients
  • Ensure notes are entered in all open jobs, contacting relevant participants, and escalating to the department manager as required
  • Collections management as needed with the A/R and project manager teams
  • Process customer payments via payment portal and notify A/R manager of all payments
  • Collect and document collection of the insurance deductible
  • Ensure 50% of estimated project value is collected before the job is started on non-insurance work or appropriate owner approval is documented
  • Create draw schedules as needed
  • Ensure timely invoicing of all jobs as outlined by compliance tasks
  • Escalate any reconstruction job to management where the billing packet has become past due
  • Attend weekly WIP meetings with operations team
Requirements:
  • Customer service oriented
  • Team oriented
  • Strong communication skills
  • Effective time management
  • Analytical
  • Problem solving
  • Technical skills
  • Interpersonal
  • Attention to detail
  • Dependable
  • Proactive
  • Effective multitasking
Benefits:
  • Medical, dental, vision, and life insurance
  • 401k with up to 4% company match
  • HSA and FSA
  • Paid vacation
  • Paid sick time
  • 6 company-paid holidays plus 1 floating holiday
  • Weekly pay


  • Durham, North Carolina, United States RestorePro Reconstruction Full time

    Client Care Coordinator Job DescriptionRestorePro Reconstruction is seeking a highly skilled Client Care Coordinator to join our team in Durham, NC. As a Client Care Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring timely communication, and resolving any issues that may arise.Key...


  • Durham, North Carolina, United States RestorePro Reconstruction Full time

    Client Care Coordinator Job DescriptionRestorePro Reconstruction is seeking a highly skilled Client Care Coordinator to join our team in Durham, NC. As a Client Care Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring timely communication, and resolving any issues that may arise during the restoration...

  • Care Coordinator

    3 weeks ago


    Durham, North Carolina, United States BAYADA Home Health Care Full time

    Unlock Your Potential as a Registered Nurse with BAYADA Home Health CareBAYADA Home Health Care is seeking compassionate and dedicated Registered Nurses (RNs) to join our team in our Raleigh Visits office. As a Registered Nurse with BAYADA, you will have the opportunity to make a meaningful difference in the lives of our adult and geriatric clients,...


  • Durham, North Carolina, United States HealthEcareers - Client Full time

    Job Title: Home Care and Hospice LiaisonAt HealthEcareers - Client, we are seeking an experienced Home Care and Hospice Liaison to join our team. As a key member of our healthcare team, you will play a vital role in coordinating patient services and facilitating the transfer of patients to home health and hospice services.Key Responsibilities:Coordinate...


  • Durham, North Carolina, United States Avance Care Full time

    Job Title: Chronic Care Management CoordinatorJoin Avance Care, a leading primary care provider, in improving the standard of healthcare. As a Chronic Care Management Coordinator, you will play a vital role in delivering cost-effective, high-quality care to our patients.Role DescriptionUnder the direction of the Care Manager, RN, you will establish,...


  • Durham, North Carolina, United States Healthkeeperz, Inc. Full time

    {"title": "Nurse Care Coordinator", "description": "Job SummaryHealthkeeperz, Inc. is seeking a skilled Nurse Care Coordinator to join our team. As a key member of our multidisciplinary team, you will be responsible for conducting comprehensive assessments, developing and implementing care plans, and coordinating with healthcare providers to ensure the best...


  • Durham, North Carolina, United States Truss Veterinary Alliance LLC Full time

    About Truss Veterinary Alliance LLCWe're a forward-thinking veterinary clinic dedicated to providing exceptional care to pets and their owners. Our mission is to bridge gaps in veterinary care and strengthen our community by reimagining the way animal hospitals serve pets and people.Job Title: Client Care CoordinatorWe're seeking a highly skilled and...

  • Registered Nurse

    1 day ago


    Durham, North Carolina, United States HealthEcareers - Client Full time

    Job SummaryThe Registered Nurse in the CAP/DA program plays a pivotal role in conducting comprehensive assessments and coordinating care for disabled adults to facilitate their ability to live within the community and avoid institutionalization.Key ResponsibilitiesPerform thorough initial and annual evaluations of beneficiaries' medical, psychological, and...


  • Durham, North Carolina, United States Truss Veterinary Alliance LLC Full time

    About Truss Veterinary Alliance LLCWe're a forward-thinking veterinary clinic dedicated to delivering exceptional care experiences and promoting the well-being of our team and community. Our mission is to bridge gaps in veterinary care and strengthen our community by reimagining the way animal hospitals serve pets and people.Job Title: Client Care...


  • Durham, North Carolina, United States BAYADA Home Health Care Full time

    BAYADA Home Health is seeking compassionate and dedicated Registered Nurses (RNs) to provide high-quality care to adult and geriatric clients in their homes. As a Registered Nurse with BAYADA, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.Responsibilities:* Follow a designated care plan in...

  • Nurse Coordinator

    4 days ago


    Durham, North Carolina, United States UNC Health Care Full time

    Job Title: Nurse CoordinatorUNC Health Care is seeking a skilled Nurse Coordinator to join their team at UNC Family Med at Southpoint. As a key member of the clinical team, the Nurse Coordinator will play a vital role in ensuring the delivery of high-quality patient care.Key Responsibilities:Coordinate clinical care within all clinics to maximize safety,...


  • Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Sales Client Care RepresentativeHendrick Subaru Southpoint is seeking a highly motivated and customer-focused Sales Client Care Representative to join our team. As a Sales Client Care Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless and enjoyable experience...

  • Care Coordinator

    4 weeks ago


    Durham, North Carolina, United States Duke Health Full time

    About the RoleWe are seeking a skilled Care Coordinator to join our team at Duke Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth transition of patients from one level of care to another.Key ResponsibilitiesManage a designated caseload to coordinate and complete timely assessment, planning, implementation, and...

  • Nurse Care Specialist

    2 weeks ago


    Durham, North Carolina, United States IntelliChoice Home Care Full time

    Job Title: Registered NurseAt IntelliChoice Home Care, we are seeking a compassionate and skilled Registered Nurse to join our team as a Private Duty Nursing Professional. As a key member of our care team, you will provide one-on-one nursing care in the home to critical and complex clients, focusing on tracheostomy and ventilator patients of all...

  • Registered Nurse

    3 weeks ago


    Durham, North Carolina, United States HealthEcareers - Client Full time

    Job Title: Registered Nurse - CAP/DA ProgramHealthEcareers - Client is seeking a skilled Registered Nurse to join our team in the CAP/DA program. As a key member of our multidisciplinary team, you will play a pivotal role in conducting detailed assessments and coordinating care for disabled adults to facilitate their ability to live within the community and...


  • Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryHendrick Automotive Group is seeking a highly motivated and customer-focused Sales Client Care Representative to join our team. As a Sales Client Care Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring a positive and memorable experience.Key Responsibilities:Respond to customer...

  • Nurse Care Specialist

    20 hours ago


    Durham, North Carolina, United States BAYADA Home Health Care Full time

    Job Title: Registered Nurse (RN)BAYADA Home Health is seeking a compassionate and dedicated Registered Nurse (RN) to join our team in Raleigh-Durham, NC.We are looking for a skilled RN to provide high-quality care to our adult and geriatric clients in senior living communities throughout Wake and Durham Counties.The ideal candidate will have recent Home...

  • Care Coordinator

    1 month ago


    Durham, North Carolina, United States Duke Health Full time

    Job SummaryWe are seeking a skilled Case Manager to join our team at Duke Health. As a Case Manager, you will play a critical role in coordinating and completing timely assessments, planning, implementation, and evaluation of discharge plans and care transitions across the continuum of care.Key ResponsibilitiesMonitor daily census and assignment to ensure...


  • Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryHendrick Acura Southpoint is seeking a highly motivated and customer-focused Sales Client Care Representative to join our team. As a Sales Client Care Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless and satisfying experience.Key Responsibilities:Respond to customer...


  • Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job Title: Sales Client Care RepresentativeHendrick Acura Southpoint is seeking a highly motivated and customer-focused Sales Client Care Representative to join our team. As a Sales Client Care Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring a seamless and enjoyable experience throughout...