Customer Service Representative

2 weeks ago


Baltimore, Maryland, United States Sixt Full time

Sixt is seeking a highly skilled Customer Service Agent to join our team. As a key member of our branch location, you will deliver exceptional customer service to clients from around the world.

Key Responsibilities:

  • Welcome and greet all customers as they arrive on the lot
  • Ask about their experience with Sixt and record feedback to improve future rental experiences
  • Ensure customers have all personal belongings from the vehicle
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use proper statements to determine if vehicle is being returned with a full tank of gas
  • Advise and review rental charges, providing an accurate receipt to the customer
  • Complete a service alert for any mechanical and/or body damage communicated by the customers
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep the lot organized for ease of access and traffic flow
  • Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold

Requirements:

  • High school diploma or equivalent
  • Minimum 1 year of customer service experience
  • Must be at least 21 years old and have a valid driver's license with a clean driving record
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Ability to work 40 hours per week, including day and/or evening hours
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus

About Sixt:

Sixt is a global mobility service provider known for over a century of innovative products and customer-oriented services. Our success and dynamic growth are based on our employees' commitment. We champion an energized work culture, development opportunities, and growth potential. In addition, we offer a competitive salary and employee benefits.



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