Customer Service Ambassador

6 days ago


Marina del Rey, California, United States Pacifica Hotels Full time
Guest Service Representative

Pacifica Hotels is seeking a highly skilled Guest Service Representative to join our team at Marina del Rey Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide personalized service to hotel guests, maintaining a friendly and courteous demeanor at all times.
  • Communicate effectively with guests and fellow team members, ensuring seamless interactions and resolving any issues that may arise.
  • Greet arriving guests and complete check-in procedures, ensuring a smooth and efficient process.
  • Facilitate guest departures, closing accounts and determining future room availability.
  • Process cash and credit transactions, maintaining accurate records and adhering to hotel policies.
  • Answer inquiries and accept reservations, utilizing suggestive selling techniques to enhance the guest experience.
  • Maintain good guest relations, staying informed about in-house and area functions to provide timely and knowledgeable responses.
  • Operate PBX equipment, accepting incoming calls and assisting outgoing calls to ensure timely and efficient service.
  • Process guest mail, messages, and faxes, ensuring timely distribution and notification.
  • Contribute to department communications and operations, maintaining established information and communication sources.
  • Provide assistance to other team members and departments to enhance overall performance.
Benefits:

Pacifica Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k, vacation and sick leave, and a team member travel program. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and charity promotions.

Salary Range: $18-$19/hour



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