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Call Center Representative
1 month ago
Steward Health Care is seeking a highly skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to patients, answering their calls, and scheduling appointments.
Responsibilities:- Answer patient calls and gather necessary information to process the call.
- Determine the patient's primary reason for calling and process the call following documented protocols and best practices.
- Follow documented scheduling notes and preferences for each practice and provider.
- Follow SMG Best Practices by following pre-visit planning protocols to confirm patient insurance eligibility and contacting patients with upcoming appointments.
- Responsible for timely, efficient, and accurate documentation in the electronic medical record.
- Assist in chronic care management as needed and/or requested for telephonic appointments with advanced practitioners.
- Provide patients with World Class service.
- Act professionally and treat patients, co-workers, and leadership with respect always.
- Maintains a positive work environment.
- High School Diploma or equivalent, associate degree preferred.
- Call Center experience in a healthcare setting preferred.
- Athena and Meditech experience preferred.
- Knowledge of healthcare and/or related products, medical terminology, insurance products, and coordination of benefits.
- Ability to evaluate situations and escalate issues appropriately.
- Ability to bring tasks to completion in a manner satisfactory to all.
- Ability to communicate with others effectively in a concise manner to bring issues effectively to resolution.
- Ability to multitask, and ability to follow through with our patients.
- Experience with Excel, Word, and Outlook required.
- Organizational, time management skills.
- Ability to think globally about the patient experience.
- Effective verbal, interpersonal, and written communication skills.
- Creative, flexible, and self-motivated.
- Ability to relate positively with patients, coworkers, management, and providers.
About Steward Health Care:
Steward Health Care is a different kind of healthcare company designed to provide better, more proactive care at a sustainable cost. Our doctors can be certain that we share their interests and those of their patients. Together, we are on a mission to revolutionize the way healthcare is delivered - creating healthier lives, thriving communities, and a better world.
