Customer Service Representative
2 months ago
Focus Services is a dynamic call center located in the heart of your community, utilizing the latest technology to provide a rewarding and challenging work environment. Our team is dedicated to delivering exceptional customer experiences and driving sales growth.
Job SummaryWe are seeking a motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for handling inbound calls in a professional manner, focusing on customer retention, and resolving customer inquiries in a timely and efficient manner.
Responsibilities- Field inbound calls and respond to customer inquiries in a professional and courteous manner
- Focus on customer retention and resolve customer issues in a timely and efficient manner
- Research and provide solutions to customer problems
- Sell and upsell products to customers
- Deescalate upset customers and provide excellent customer service
- Proficient PC and keyboarding skills with the ability to multitask through different applications and screens
- Ability to type 25 wpm
- Good numerical and analytical skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and handle high stress situations
- Competitive hourly rate
- Daily and weekly contests and prizes
- Scholarship opportunities
- Performance bonus
- Employee discounts
- Company social events
- On-the-job and continuation training
- Professional development and advancement opportunities
At Focus Services, we believe that where you work matters. We offer a dynamic and rewarding work environment, excellent advancement opportunities, and a comprehensive benefits package. Our employees are the most important part of our Focus Family, and we are deeply invested in creating a culture of growth and progress for them.
Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences and driving sales growth.
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