Pharmacy Care Representative

10 hours ago

Beaumont, Texas, United States H-E-B Full time
Job Description

H-E-B operates over 280 pharmacies throughout Texas, employing over 800 Pharmacists while maintaining a 6:1 Technician support ratio. As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

Key Responsibilities:
  • Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
  • Promotes / fosters 'Greet, Ask, and Thank' and H-EB telephone strategies; directs calls to appropriate Partner
  • Receives written prescriptions from customers; obtains / verifies demographic and profilerelated information; receives refill prescription numbers (by phone and at dropoff counter) and obtains profilerelated information; processes written prescriptions and refill numbers into RXEVO
  • Generates prescriptionrelated paperwork; files / retrieves / maintains prescriptions in the Will-Call area
  • Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
  • Directs customers to counseling window for Pharmacist consultation
  • Obtains /returns tills from bookkeeping; processes customer transactions at register
  • Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
  • Properly processes / clears prepaid prescriptions
  • Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
  • Completes contact patient queue
  • Files / maintains prescription hard copies
  • Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
  • Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
  • Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
  • May participate in other professional services activities
Requirements:
  • Minimum age 18 (mandatory)
  • High school diploma or equivalent
  • Experience in retail; experience in pharmacy a plus
  • Experience working in a fastpaced environment
  • Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-EB Screener certification, Company orientation)
Preferred Qualifications:
  • Working knowledge of pharmacyrelated tasks, H-EB RXEVO system, register procedures, and H-EB Pharmacy SOPs
  • Strong communication and customer service skills
  • Mathematical skills (including calculating measurements)
  • PC skills, including MS Office and H-EB software and programs required by the job
  • Cashhandling skills
  • Ability to maintain composure in highstress situations
  • Ability to demonstrate strong telephone etiquette
  • Ability to manage multiple priorities and shift focus between tasks
  • Ability to work in a team environment
  • Ability to work with little direct supervision
  • Willingness to crosstrain

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