Customer Service Representative

2 weeks ago

Beaumont, Texas, United States Steward Health Care Full time
Job Summary

We are seeking a highly skilled and compassionate Primary Care Call Center Agent to join our team at Steward Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support through effective communication, scheduling, and coordination of appointments.

Key Responsibilities
  • Answer patient calls in a timely and professional manner, gathering necessary information to process calls efficiently.
  • Determine the patient's primary reason for calling and process calls according to documented protocols and best practices.
  • Follow scheduling notes and preferences for each practice and provider to ensure seamless appointment coordination.
  • Proactively schedule patients for appointments, including post-hospital and transitional care patients, to ensure timely follow-up care.
  • Assist in chronic care management as needed, coordinating telephonic appointments with advanced practitioners.
  • Provide patients with World Class service, treating them with respect and professionalism at all times.
Requirements
  • High School Diploma or equivalent, associate degree preferred.
  • Call Center experience in a healthcare setting preferred.
  • Athena and Meditech experience preferred.
  • Knowledge of healthcare and related products, medical terminology, insurance products, and coordination of benefits.
  • Ability to evaluate situations and escalate issues appropriately.
  • Effective verbal, interpersonal, and written communication skills.
  • Organizational, time management, and multitasking skills.
About Steward Health Care

Steward Health Care is a physician-led, minority-owned, integrated healthcare system dedicated to revolutionizing the way healthcare is delivered. Our mission is to create healthier lives, thriving communities, and a better world. We are committed to providing our patients with better, more proactive care at a sustainable cost, and our providers with unrivaled coordination of care.

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