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Regional Customer Service Representative

4 weeks ago

Elk Grove Village, Illinois, United States Orkin Full time

Overview:

We are seeking a highly skilled Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will play a critical role in ensuring every customer has an exceptional experience with our pest management services.

Responsibilities:

  • Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for our technicians.
  • Lead with empathy and a service mindset, keeping integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall customer satisfaction.
  • Assist with collections and administrative work for all branches in your assigned region.
  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
  • Proficiently navigate our Windows-based and web-based systems to track routes and optimize current and future schedules.
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
  • Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs.
  • Monitor, update, and maintain customer databases with accurate customer information, including call details, disposition of calls, payments, and other results.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
  • Safeguard customer privacy and other proprietary information.

What We Offer:

  • Competitive earnings with a starting pay rate of $18-$18/hour.
  • A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.

Why Choose Orkin?

  • We are a global residential and business service provider with over 120 years of experience in pest management.
  • Our industry is growing and recession-resistant.
  • We value a service-oriented mindset that leads to building loyalty and trust with clients.
  • We hold ourselves responsible to commitments.
  • We are a team-oriented company that supports the community.
  • We are financially stable and growing as the largest subsidiary of Rollins, Inc.