Customer Relations Associate
2 weeks ago
At Novolex, we are at the forefront of packaging solutions, emphasizing innovation, variety, and sustainability. Our products cater to diverse sectors including food, retail, healthcare, and industrial markets, crafted from paper, plastic, and eco-friendly materials.
Our Commitment to SustainabilityOur sustainability vision is anchored in three core principles: our products, our operations, and our workforce. Each element is vital to our growth and future. These principles underpin our organization-wide dedication to sustainability, enabling us to meet our ambitious objectives through extensive initiatives.
Role Responsibilities- Oversee the order management process for designated customer accounts, proactively addressing issues and maintaining consistent communication with customers via email and phone.
- Comprehend and execute all phases of the order fulfillment process, while gaining insight into various product lines and customer types.
- Respond to inquiries via email and phone regarding order status, pricing, and general questions, conducting research for accurate answers when necessary.
- Collaborate with internal teams, including Sales, Inventory Management, Accounting, Graphics, Shipping, Quality, and Manufacturing personnel.
- Maintain customer records along with relevant forms, reports, and forecasts as required.
- High School diploma is mandatory; an Associate's or Bachelor's degree is preferred.
- Previous successful experience in customer service within a manufacturing context is advantageous.
- Excellent written and verbal communication skills; strong interpersonal abilities.
- Proficient in MS Office, with the capability to learn additional tools as necessary.
- Ability to work autonomously and manage multiple tasks effectively.
- Language skills are considered a plus.
Comprehensive Benefits
Prioritizing safety and employee well-being, we provide a robust benefits package that includes medical, dental, and vision insurance (with Telehealth options) along with various resources aimed at mental, physical, and financial health. Specific benefits may vary based on your location.
Community Involvement
At Novolex, we value giving back to the communities that support us. Our Focused Giving Program emphasizes backing organizations that promote sustainability or address food and hunger issues. We also encourage local engagement in the communities where our employees reside.
Professional Growth
We offer numerous opportunities for career advancement. From skill enhancement to higher education programs, our training and development initiatives are accessible through Novolex University. These programs include company-specific and industry training, support for formal education through our Tuition Reimbursement Program, and a Learning Management System designed to enhance employee skills at all organizational levels.
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