Computer Support Specialist

2 weeks ago


Quincy, Massachusetts, United States Feather River College Full time
Job Summary

We are seeking a highly motivated and detail-oriented Computer Support Student Technician to join our team at Feather River College. As a key member of our IT department, you will provide technical support to students, faculty, and staff, ensuring seamless access to college resources and services.

Key Responsibilities
  • Provide technical assistance to end-users via phone, chat, email, or in-person support
  • Diagnose and resolve technical issues related to software, hardware, and network configuration
  • Collaborate with colleagues to develop and implement processes and procedures for common technical issues
  • Log and track all interactions through our ticketing system
  • Assist with microcomputers, networks, phone systems, and website development
Requirements
  • Enrolled in a minimum of 6 units in the corresponding semester
  • Ability to lift 25 or more pounds of equipment
  • Excellent customer service skills and a professional demeanor
  • Familiarity with software troubleshooting, including Microsoft Office and Microsoft Windows
Preferred Qualifications
  • Experience supporting desktops, laptops, printers, smartphones, and scanners
  • Diagnostic skills in desktop application, hardware, network, and printer issues
  • Programming experience or willingness to learn


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