Computer Support Student Technician
2 weeks ago
The IT student worker will receive on-the-job training on basic structures of organization and technology tools for systems software/hardware, data base software, and/or network configuration.
The successful candidate will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Responsibilities include providing direct technical customer support via telephone, chat, email, remote tools, or in person. This includes resolving authentication problems, basic software support, verifying proper hardware and software set-up, power cycling, navigating college applications, print related issues, and troubleshooting email issues.
Support will be provided in a user-friendly, professional manner.
Requirements- Candidates must be able to demonstrate the ability to assist customers with common and uncommon technology related issues
- Familiarity with software troubleshooting including Microsoft Office and Microsoft Windows
- Customer service experience, be professional, and willing to learn
- Experience supporting desktops, laptops, printers, smart-phones and scanners
- Provide basic user training on common tools and applications as needed
- Diagnostic skills in desktop application, hardware, network and printer issues
- Programming experience (or willing to learn
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