Patient Experience Liaison

6 days ago


Peabody, Kansas, United States Boston Children's Hospital Full time
Job Overview
This is a per diem position at Boston Children's Hospital, ideal for individuals with availability Monday - Friday. The role involves working 100% onsite at the Peabody location.

Key Responsibilities
Patient Encounter Management:
  • Deliver exceptional customer service to support unit operations.
  • Collaborate with referring providers and practices.
  • Obtain required authorizations to compile patient and staff schedules.
  • Schedule patients and facilitate the patient encounter.

Check In / Check Out:
  • Greet and direct patients, families, and visitors.
  • Monitor the daily schedule and coordinate flow with clinicians/supervisor.
  • Reconcile payments and prepare deposits, providing a record of transactions in hospital systems.
  • Facilitate and direct communication with Financial Counseling.

Administrative Tasks
  • Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services.
  • Provide routine clerical support as needed.

Requirements
To be successful, you must have:
  • A high school level of education.
  • Prior customer service or administrative experience.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.

Estimated Salary: $45,000 - $55,000 annually.

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