Retail Operations Manager

4 days ago


Catonsville, Maryland, United States GOODWILL IND OF THE CHESAPEAKE INC Full time

The Retail Operations Manager is a critical role at Goodwill Industries of the Chesapeake, Inc. responsible for driving sales growth, optimizing store operations, and ensuring exceptional customer service. With a strong focus on retail management, you will oversee the daily activities of a large Band 3 store with annual sales of $1 million to $1.49 million, supervising a team of 12-25 full and part-time employees.

About the Role:

  • Drive sales growth by developing and executing effective merchandising strategies, managing inventory, and maintaining a visually appealing store environment.
  • Optimize store operations by implementing efficient processes, managing expenses, and ensuring compliance with company policies and procedures.
  • Maintain high standards of customer service by providing a welcoming and helpful shopping experience, resolving customer complaints promptly, and promoting a positive store culture.
  • Supervise and develop a team of retail staff, including interviewing, hiring, training, performance management, and disciplinary actions.
  • Collaborate with the District Manager to achieve business objectives, share best practices, and address operational challenges.

About You:

  • You possess a minimum of three years of retail management experience at Store Manager level or above, with a proven track record of driving sales growth and improving store performance.
  • You have excellent communication and interpersonal skills, with the ability to effectively communicate with diverse populations, think quickly, and resolve conflicts.
  • You are proficient in Microsoft Office products, including Word, Excel, and PowerPoint, and have basic knowledge of the internet and email.
  • You hold a valid driver's license and have access to a personal vehicle for up to 50% of working time.

Compensation: The estimated salary for this role is $54,198.12 per year, with opportunities for compensation above base pay rate based on relevant work experience.



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