Front Desk Operations Manager
3 days ago
At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays. We're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Job Summary
We're seeking a passionate hospitality professional to join our team as an Assistant Front Desk Manager at the Lytle Park Hotel. As a key member of our Front Office team, you'll be responsible for managing all aspects of Front Desk operations, including supervising staff, monitoring performance, and ensuring exceptional guest service. If you have a strong background in hospitality, excellent communication skills, and a passion for delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities
• Manage all aspects of Front Desk operations, including supervising staff and monitoring performance
• Ensure exceptional guest service and respond to guest complaints
• Communicate with staff to achieve departmental goals and objectives
• Train staff on procedures and policies
• Conduct routine inspections of the Front Office and public areas to ensure high standards of appearance and cleanliness
• Serve as manager on duty as required
Requirements
We're looking for someone with a strong background in hospitality, excellent communication skills, and a passion for delivering exceptional customer experiences. You'll need to have at least two years of previous Front Office or Guest Services experience, including supervisory experience. A Bachelor's degree in Hotel Management, Business Administration, or a related field is preferred. You'll also need to be able to work nights, weekends, and holidays as required.
What We Offer
We offer a competitive salary and benefits package, including comprehensive health insurance, retirement plans, and paid time off. You'll also have access to ongoing training and development opportunities to help you build the skills and knowledge you need to advance your career. And, as a member of our team, you'll be part of a supportive and inclusive work environment that fosters growth, development, and wellbeing.
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