HVAC Service Representative

2 days ago


East Hartford, Connecticut, United States Frontroyalchamber Full time
HVAC Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused HVAC Customer Service Representative to join our team at Front Royal, VA. As a key member of our team, you will be responsible for handling customer inquiries, scheduling appointments, and providing exceptional customer service.

Key Responsibilities:
  • Receive and respond to customer calls in a professional and courteous manner
  • Schedule appointments and assign daily work/calls to team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures
Requirements:
  • Previous HVAC experience required
  • Knowledge of dispatch software, Service Titan a plus
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude and team player
  • Strong computer knowledge, including Microsoft Office
Benefits:
  • Health insurance with 50% company contribution
  • Eye and dental insurance paid for by the company
  • AFLAC supplemental insurance available
  • 401K with 3% company match
  • Paid holidays and vacation time
  • Short-term and long-term disability insurance
  • 50K life insurance policy


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