IT Support Specialist
1 week ago
At Jamtek Electrical, LLC, we are seeking an experienced IT Support Specialist to join our team. As a key member of our technical operations team, you will play a critical role in ensuring the smooth operation of our technical systems.
Responsibilities:
- Troubleshoot technical issues and resolve problems quickly to ensure business operations run smoothly
- Perform regular maintenance on phone systems, computer systems, computers, printers, network systems, and other technical equipment
- Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications
- Ensure new employees have their user accounts, company email, and appropriate security access to complete assigned tasks
- Conduct analysis and troubleshooting via email, remote control, and telephone for customer accounts in a timely fashion
- Determine the best solution based on details and issues provided by customers
- Direct unresolved issues to the next level of support personnel
- Examine existing policies and procedures, draft, edit, and/or propose new policies and procedures
- Follow-up and update customer information and status
- Identify and suggest possible improvements in procedures
- Maintain a positive phone demeanor and ensure customer satisfaction
- Monitor and troubleshoot backup or other regularly scheduled customer work
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Perform remote maintenance as needed
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Remove and/or set up user accounts on systems, implementing automated methods when possible
- Respond to hardware and software support issues from employees
- Serve as the first point of contact for customers seeking technical assistance over email or phone
- Support and troubleshoot day-to-day technology issues for employees, including cloud applications, desktop applications, and the setup and maintenance of computer hardware and/or software
- Track and update IT inventory
- Understand and solve customer technical problems in-person or over the phone as needed
- Walk customers through the problem-solving process
- Work within a ticketing system to track and escalate customer problems
- Work with technology teams to identify risks and address identified issues from risks
- Work with vendors to help resolve technical issues
Qualifications:
- Skilled in communication, time management, and organization
- Great customer service skills and passionate about helping our business succeed
- 2+ years experience in a professional IT setting
- High school diploma required, associate's degree in computer science or information technology preferred
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
Compensation: $37,400 - $53,500 yearly
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