IT Support Specialist

1 week ago


Macon, Georgia, United States Jamtek Electrical, LLC Full time
Job Title: IT Support Specialist

At Jamtek Electrical, LLC, we are seeking an experienced IT Support Specialist to join our team. As a key member of our technical operations team, you will play a critical role in ensuring the smooth operation of our technical systems.

Responsibilities:

  • Troubleshoot technical issues and resolve problems quickly to ensure business operations run smoothly
  • Perform regular maintenance on phone systems, computer systems, computers, printers, network systems, and other technical equipment
  • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications
  • Ensure new employees have their user accounts, company email, and appropriate security access to complete assigned tasks
  • Conduct analysis and troubleshooting via email, remote control, and telephone for customer accounts in a timely fashion
  • Determine the best solution based on details and issues provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Examine existing policies and procedures, draft, edit, and/or propose new policies and procedures
  • Follow-up and update customer information and status
  • Identify and suggest possible improvements in procedures
  • Maintain a positive phone demeanor and ensure customer satisfaction
  • Monitor and troubleshoot backup or other regularly scheduled customer work
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Perform remote maintenance as needed
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Remove and/or set up user accounts on systems, implementing automated methods when possible
  • Respond to hardware and software support issues from employees
  • Serve as the first point of contact for customers seeking technical assistance over email or phone
  • Support and troubleshoot day-to-day technology issues for employees, including cloud applications, desktop applications, and the setup and maintenance of computer hardware and/or software
  • Track and update IT inventory
  • Understand and solve customer technical problems in-person or over the phone as needed
  • Walk customers through the problem-solving process
  • Work within a ticketing system to track and escalate customer problems
  • Work with technology teams to identify risks and address identified issues from risks
  • Work with vendors to help resolve technical issues

Qualifications:

  • Skilled in communication, time management, and organization
  • Great customer service skills and passionate about helping our business succeed
  • 2+ years experience in a professional IT setting
  • High school diploma required, associate's degree in computer science or information technology preferred
  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations

Compensation: $37,400 - $53,500 yearly


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