UW Health Customer Service Associate

3 days ago


Madison, Wisconsin, United States UW Health Full time
Job Summary

We are seeking a talented Communication Center Representative to join our team at UW Health. As a representative, you will provide exceptional customer service to our staff, physicians, and patients, while supporting our operations.

The ideal candidate will have an associate's degree in healthcare, information technology, business, or a related field, and at least 1 year of experience in a medical, call center, or customer service environment.

You will use high-quality personal computer workstations, state-of-the-art telephone technology, and proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services.

Key Responsibilities:

  • Provide remarkable customer service to UW Health staff, physicians, and patients.
  • Confirm and cancel appointments on nights, weekends, and holidays for specifically designated clinics.
  • Support paging, messaging, and scheduling services for UW Health.

Benefits:

  • An excellent benefits package, including health and dental insurance, paid time off, and retirement plans.
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
  • Access to UW Health's Wellness Options at Work that support employee/family well-being.
  • Tuition benefits eligibility after one year of employment.

Salary Range: $45,000 - $60,000 per year, based on experience and qualifications.



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