UW Health Customer Service Associate
3 days ago
We are seeking a talented Communication Center Representative to join our team at UW Health. As a representative, you will provide exceptional customer service to our staff, physicians, and patients, while supporting our operations.
The ideal candidate will have an associate's degree in healthcare, information technology, business, or a related field, and at least 1 year of experience in a medical, call center, or customer service environment.
You will use high-quality personal computer workstations, state-of-the-art telephone technology, and proprietary software programs specifically designed for call handling, message taking, appointment scheduling, and radio paging services.
Key Responsibilities:
- Provide remarkable customer service to UW Health staff, physicians, and patients.
- Confirm and cancel appointments on nights, weekends, and holidays for specifically designated clinics.
- Support paging, messaging, and scheduling services for UW Health.
Benefits:
- An excellent benefits package, including health and dental insurance, paid time off, and retirement plans.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to UW Health's Wellness Options at Work that support employee/family well-being.
- Tuition benefits eligibility after one year of employment.
Salary Range: $45,000 - $60,000 per year, based on experience and qualifications.
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