Community Support Case Manager

1 week ago


Topeka, Kansas, United States Archdiocese of San Antonio Full time

Work Hours: 8:30 a.m. - 5:00 p.m. Various early mornings, evenings and/or weekends
Workdays: Monday – Friday
Location: San Antonio, TX

Mission: The mission of the Archdiocese of San Antonio is to serve the community through compassionate assistance and support.

Summary:

Under the guidance of the Extended Care Services Director, the primary role of the Preferred Communities Caseworker is to ensure that comprehensive case management services are delivered effectively and promptly to eligible individuals. This position is dedicated to providing tailored services that address the unique needs of clients, ultimately fostering their journey towards self-sufficiency. The caseworker is also responsible for maintaining accurate documentation of all casework activities and ensuring that client files are meticulously organized.

Key Responsibilities:

  • Collaborate with clients and colleagues from various refugee programs to develop suitable service plans that address essential needs such as safe housing, clothing, food, transportation, employment, education, medical and mental health care, and legal assistance.
  • Offer direct support and referrals as necessary, working in conjunction with other programs to enhance the client’s service plan.
  • Deliver case management services aimed at promoting economic and social self-sufficiency for clients.
  • Report on activities, client visits, and any special concerns to the Director/Manager during required meetings or as needed.
  • Utilize an external online Refugee Database and internal spreadsheets for effective data management and tracking of client information and program objectives.
  • Complete all mandated professional development activities within designated timelines.
  • Maintain accurate and current client files, including intake forms, assessments, and other necessary documentation.
  • Engage in training sessions and webinars to enhance skills and knowledge relevant to serving clients.
  • Demonstrate sensitivity to the cultural and socioeconomic characteristics of the service population.
  • Adhere to safety protocols and training on a daily basis to ensure the well-being of oneself and others.
  • Perform additional duties as assigned by the Director.

Competencies:

  • Customer Service
  • Communication
  • Integrity and Honesty
  • Resilience
  • Results-Oriented

Minimum Qualifications:

  • Bachelor's degree preferred, or equivalent experience of 2 – 4 years in a social service environment.
  • Reliable transportation and a valid driver’s license with a clean driving record.
  • Ability to operate a 12-passenger van for program activities as needed, with a minimum age requirement of 21 years.

Minimum Knowledge and Skills:

  • Proficient in client file documentation and record-keeping.
  • Skilled in using personal computers, various software applications, email, and internet resources.
  • Detail-oriented, organized, self-motivated, and capable of working independently as well as part of a team.
  • Strong written and verbal communication skills.
  • Effective critical thinking and problem-solving abilities.
  • Ability to maintain reliable personal transportation.
  • Capability to drive a 12-passenger vehicle when necessary.

Disclaimer:

This description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. Management reserves the right to revise the job description or require that other or different tasks be performed when circumstances change.

The Archdiocese of San Antonio is an Equal Opportunity Employer.



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