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Youth Support Case Coordinator

2 months ago

Topeka, Kansas, United States Family Service and Guidance Center of To Full time
Job Overview

Department: Community Based Services (CBS) Employment Type: Full-Time

FLSA Classification: Non-Exempt Reports To: Team Leader for Targeted Case Management

Supervisory Responsibilities: None Travel Requirements: 10-20% within Shawnee County Work Schedule: Monday to Friday

Flexible Hours: Work hours may vary between 7 am and 7 pm; candidates must be adaptable to changes in their schedule based on client needs and case load.

KEY RESPONSIBILITIES

  • Deliver direct support services to children and youth experiencing serious emotional disturbances (SED) and their families.
  • Implement services in alignment with the strengths-based model.
  • Complete all mandatory training sessions for the role.
  • Undergo background checks every two years as required.
  • Collaborate with clients, families, and treatment teams to establish treatment goals, objectives, and discharge criteria. This includes facilitating the treatment planning process, documenting individualized treatment plans, and making necessary adjustments based on ongoing assessments.
  • Ensure regular communication and updates with collateral contacts through various means, including phone calls, written correspondence, and face-to-face meetings with other service providers.
  • Assist individuals in accessing essential medical, social, educational, and other services, including support with benefit applications and transportation arrangements.
  • Coordinate comprehensive service plans for children and youth, ensuring integration of family members and community resources.
  • Support families in crisis planning as appropriate.
  • Advocate for children and families, assisting them in navigating available resources and services.
  • Manage coordination of multiple services for families and youth.
  • Participate in case review meetings, case assignments, and individual planning sessions. Caseloads will be assigned and monitored by Team Leaders based on clinical needs.
  • Engage in networking activities to enhance service delivery and meet client needs.
  • Complete case management treatment plans within 30 days of family acceptance into the program, based on prior assessments.
  • Maintain timely clinical documentation, including progress notes, and stay informed of agency updates through internal communications.
  • Uphold client confidentiality and demonstrate respect for privacy.
  • Act as a representative of Family Service and Guidance Center within the community, which may involve educational presentations.
  • Support and promote the mission and vision of Family Service and Guidance Center, emphasizing a strengths-based approach.
  • Perform additional duties as assigned by supervisors or team leaders.

QUALIFICATIONS

Education and Licensure:

  • Bachelor's degree in a human services field or equivalent experience in a related area.
  • A valid driver's license, current auto insurance, a good driving record, and access to a reliable vehicle are mandatory.

Experience:

  • Preferred experience working with children and families.
  • A strong passion for supporting children and adolescents.

Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Customer-focused approach.
  • Ability to work collaboratively within a team environment.
  • Strong listening and interpersonal skills.
  • Accountability and reliability in all tasks.
  • Integrity and trustworthiness.
  • Flexibility and adaptability to changing situations.
  • Effective time management and organizational skills.
  • Proficiency in MS Office Suite and willingness to learn new software, including Electronic Medical Records (EMR).
  • Strong relationship-building and problem-solving abilities.
  • Attention to detail and accuracy in documentation.
  • Collaborative mindset and openness to feedback.
  • Ability to maintain professional boundaries and confidentiality.
  • Commitment to a strengths-based, family-centered, community-oriented, and culturally respectful approach.

PHYSICAL DEMANDS

Not Applicable: Certain activities may not apply to this position.

Occasional: Activities required up to 33% of the time.

Frequent: Activities required from 33% to 66% of the time.

Constant: Activities required more than 66% of the time.

Physical Requirements:

Targeted Case Managers must possess the physical capability to engage with children and adolescents in various settings. This role may involve physical intervention techniques when managing challenging behaviors.

WORK ENVIRONMENT

The position involves working in both office and community settings, requiring a flexible schedule. Frequent interruptions may occur, and staff are expected to handle crisis situations, including potential exposure to aggressive behaviors from children and youth, as well as interactions with families from diverse socioeconomic backgrounds.