Director of Association Management

2 hours ago


Vancouver, Washington, United States ALS Therapy Development Institute Full time
Director of Association Management

Join our team as a Director of Association Management, where you will lead the HOA Department and oversee the profitability, risk management, and overall operations of our homeowner association portfolio. As a key member of our Leadership Team, you will be responsible for developing and implementing policies, managing a team of HOA Portfolio Managers, and ensuring compliance with all company policies and procedures.

Key Responsibilities:
  • Lead a team of HOA Portfolio Managers and provide coaching and counseling as needed
  • Develop and implement policies and procedures to ensure compliance with company standards
  • Manage a small portfolio of communities and ensure adherence to all company policies and procedures
  • Provide leadership that mentors and develops team members
  • Conduct weekly team meetings to train, review, and solve issues
  • Ensure departmental EOS operations are followed and reporting requirements are current and accurate
  • Handle client, customer, or vendor complaints and inquiries in a timely and professional manner
  • Negotiate client contract increases and terms under the direction of the COO and President
  • Participate in new business meetings and prepare new business proposals as needed
  • Attend Board meetings as needed
Requirements:
  • 5+ years of direct supervisory or leadership experience, or equivalent experience
  • 5+ years of Property Management in Homeowner Associations is preferred
  • PCAM designation preferred. CMCA required (may be obtained in position and must be completed when first class is available)
  • Bachelor's Degree or equivalent experience preferred
Benefits:
  • $100k - 125k base salary; determined by experience
  • Performance bonus eligible based on KPI's of the department
  • Educational Assistance
  • 100% Employer-paid Medical and Dental for employees, with dependent coverage available at cost
  • Relocation assistance may be possible for a qualified candidate
  • Mileage compensation is based on IRS rates for 2024
  • 401(K) with company match, Employer-Provided Life Insurance, FSA, Short-Term Disability, AD&D, HRA, and EAP Services available
  • Year-end Holiday Bonus paid annually
Work-Life Balance:
  • Responsible Time off (RTO) Program
  • Hybrid Schedule Available
  • Federal Holiday off and Paid to add days off a year


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