Veterinary Client Service Representative

3 days ago

Riverhead, New York, United States Ethos Veterinary Health Full time
About the Role:

We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at East End Veterinary Center. As a key member of our client service team, you will play a vital role in supporting our specialty and emergency departments while providing exceptional client service.

Responsibilities:
  • Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For:
  • Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you to be the face of our client service team.
  • Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
  • Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
  • Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Why Choose EEVC?

At EEVC, we value autonomy - we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process sets you up for success. You'll receive continued support throughout your training as you navigate your role. Our monthly team introductions provide a unique opportunity to connect with your colleagues in a class setting, fostering a sense of camaraderie and community from the outset.

We encourage initiative and support your professional growth every step of the way. Our structured career path program helps you chart your course within the company. Whether you aspire to transition to a different department or advance in your current role, we're here to help you achieve your goals.

Benefits:
  • CE Allowance
  • Uniform Allowance
  • Paid Time Off
  • RECOVER Training
  • Holidays = 1.5x pay
  • Medical/Dental/Vision
  • Short & Long-Term Disability
  • Life Insurance
  • 401k with employer match
  • Employee Pet Discount
  • Access to VetBloom for RACE-approved continuing education and training
  • Access to VetGirl Subscription
  • Partnership with Penn Foster Veterinary Technology program, including scholarships
  • License application and renewal reimbursement for LVTs
  • Financial support and onsite mentorship for those pursuing VTS certification
  • One-time VTNE Reimbursement
  • Fully stocked kitchen with snacks and beverages
  • Employee Pet Area - We have plenty of space for you to bring your own pets to work

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