Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Suffolk Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members, addressing their inquiries, and resolving any issues that may arise.
Key Responsibilities- Member Support: Provide phone assistance to secure memberships and resolve member issues.
- Account Management: Assist members with account-related questions and complaints.
- Research and Solutions: Research and find solutions for member inquiries and concerns.
- Account Opening and Maintenance: Open new accounts and process wire transfers as needed.
- Online Banking and Card Services: Assist with online banking, debit/credit card issues, and secured messaging.
- Loan Processing: Accept and process loan applications, managing them through the pipeline.
- Sales and Cross-Selling: Meet loan and sales goals through outbound calls and member follow-up.
- Team Support: Support other staff and departments when necessary.
- Compliance and Quality: Ensure compliance with internal audits and achieve a "Satisfactory" rating.
- Education: High school diploma or equivalency certification.
- Experience: One (1) to two (2) years of financial institution experience required.
- Certifications: NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired.
Contact Center Representatives must be available to work flexible schedules that include Saturdays. Schedules will vary within the normal business hours of 8:00am to 7:00pm. Candidates must indicate their hours of availability on the application.
Suffolk Credit Union is an equal opportunity employer and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
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