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Technical Support Specialist

2 months ago

Honolulu, Hawaii, United States Metasys Technologies, Inc. Full time

Important Note:
Candidates must be prepared to undergo a Drug Test and Background Check.

Position Title:
Technical Services - Office (DocuCare) Level 1

Key Responsibilities:
- Serve as the main liaison for contracted services, ensuring effective equipment support and service delivery.
- Exhibit the necessary skills to fulfill basic customer requirements.
- Perform routine tasks as defined, acting as the point of contact for equipment support and service inquiries.
- Manage the Move/Add/Change/Dispose (MACD) processes for office equipment and assets.
- Capable of lifting items weighing up to 25 pounds.

Required Skills:
- Proficient in basic computer operations, including keyboard and mouse functions.
- Familiarity with MS Outlook, Word, PowerPoint, and Excel, including:
- EXCEL: Opening saved workbooks, data entry, formatting, printing, and utilizing formulas.
- OUTLOOK: Email management, inbox organization, and appointment scheduling.
- WORD: File management, formatting documents, and printing.
- Competent in using web browsers for research and information gathering.
- Ability to send documents to designated printers.
- Basic mathematical skills, including division, multiplication, and percentages.
- Demonstrate professionalism and maturity in a business environment.
- Excellent verbal and written communication skills.

Experience:
- Minimum of one year in a customer service role.

Education:
- High School diploma or equivalent is required.

Education Verification:
- Yes

Metasys Technologies, Inc. is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.