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Ticket Sales Representative

2 months ago

Washington, United States John F. Kennedy Center for the Performing Arts Full time
About The Kennedy Center
"I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit." - President John F. Kennedy
The Kennedy Center serves as the nation's cultural hub and a living tribute to President John F. Kennedy.

Situated along the Potomac River in Washington, D.C., the Center showcases performances across various genres and is home to esteemed artistic affiliates such as the Washington National Opera and the National Symphony Orchestra.

At the Kennedy Center, we are dedicated to nurturing a sense of belonging and empowerment within our workplace. Our mission is advanced by the commitment and passion of our employees.

We are privileged to harness their diverse perspectives, life experiences, and skills to shape a workplace that is safe, transparent, and rejuvenating.

The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.


Mission Statement:
As the nation's performing arts center and a living memorial to President John F. Kennedy, we lead the arts across America and globally, connecting with artists and inspiring communities through education and engagement with the arts.
Why Work With Us
Staff discounts on tickets
We promote a fun work environment
Job Overview
Compensation:
$24.42/hour as determined by the collective bargaining agreement.
As a Ticket Sales Operator, you will provide friendly, efficient customer service to patrons seeking ticket sales and performance information.

Operators should possess the ability to multi-task, navigate various software applications, deliver quick service, exhibit patience when interacting with the public, and demonstrate excellent interpersonal skills.

We seek candidates who thrive in a collaborative environment yet can work independently.
Key Responsibilities

Your responsibilities will include handling phone transactions for customer sales; providing and distributing general information regarding all events at the Kennedy Center; managing a high volume of inbound calls efficiently; identifying new sales opportunities and upselling through inbound interactions; assisting patrons with accessible ticket requests and discount programs.

Operators must communicate effectively and efficiently with customers and colleagues while maintaining a patient and helpful demeanor at all times.

Maintain and update patron data records in the CRM system (Tessitura); assist patrons with account inquiries as necessary.

Respond to the needs and requests of Kennedy Center management and staff in a professional and timely manner; adhere to all organizational policies and procedures.

Other duties may be assigned.
Key Qualifications
- High school diploma, general education degree, or equivalent experience
- Familiarity with customer service principles and practices
- Strong phone handling skills and active listening
- Excellent communication and presentation abilities
- Capacity to multi-task, prioritize, and manage time effectively
- Problem-solving and analytical skills
- Customer service orientation
- Exceptional verbal and written communication skills
- Candidates must be local or willing to relocate to the DMV area.

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