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Receptionist at Lafrance Hospitality

2 months ago

Minneapolis, Minnesota, United States Lafrance Hospitality Full time

Lafrance Hospitality | Full-time

Position: Front Desk Coordinator at Fairfield Inn & Suites

Location: Plymouth, NH

The Fairfield Inn & Suites is seeking a dedicated and guest-oriented individual to join our team as a Front Desk Coordinator. The ideal candidate will possess a welcoming demeanor, efficiency in service, and a commitment to providing exceptional hospitality to every guest.

Key Responsibilities:

  1. Maintain a friendly and professional attitude while interacting with guests.
  2. Manage the check-in and check-out processes, ensuring all payments are processed accurately and special requests are addressed.
  3. Answer phone calls promptly and professionally.
  4. Follow established procedures for posting charges and settling guest accounts.
  5. Identify and resolve guest issues effectively, ensuring satisfaction.
  6. Be knowledgeable about emergency procedures and hotel policies.
  7. Handle cash and checks in accordance with hotel policies.
  8. Demonstrate punctuality and reliability in attendance.
  9. Adhere to the dress code and grooming standards.
  10. Encourage and collect guest feedback to enhance service quality.

Work Schedule: Day and evening shifts available, including weekends.

Benefits: Full-time positions offer health, dental, paid time off, and 401K options.

Travel Benefits: Available for employees.

Requirements:

We are looking for candidates who are passionate about hospitality and possess the ability to create a welcoming environment for our guests. Experience in a similar role is preferred but not mandatory.