Client Solutions Specialist II

3 days ago


Worcester, Massachusetts, United States Cox Full time
About the Role

Cox Automotive is seeking a highly motivated and detail-oriented Client Solutions Specialist II to join our Manheim Express team. As a key member of our team, you will be responsible for providing exceptional customer service, driving business growth, and collaborating with our field sales team, auction team members, and other Cox Automotive business units.

Key Responsibilities
  • Conduct thorough vehicle inspections, documenting overall vehicle condition within the parameters of a Manheim Express Inspection.
  • Drive incremental business growth within your assigned territory by collaborating with clients, identifying opportunities for growth, and presenting Manheim Express as a solution for new and existing clients.
  • Provide outstanding personalized customer service, exceeding client expectations, and educating franchise and independent automotive dealers about the Manheim Marketplace and digital wholesale solutions.
  • Collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.
  • Utilize Salesforce for planning, tracking, and reporting, and perform basic mechanical inspections on vehicles.
Requirements
  • BA/BS degree and 2 years of work-related experience, or an equivalent combination of education and work-related experience.
  • Automotive knowledge preferred, with 3+ years of auction experience or dealership experience.
  • Valid driver's license and safe driving record required, with reliable transportation and mileage reimbursement.
  • Effective communication (written and verbal) and interpersonal skills, with strong technical aptitude and detail orientation.
  • Ability to multitask, follow directions, and take instruction, with a strong customer service focus.
What We Offer

Cox Automotive offers a competitive salary range of $44,700.00 per year, with an annual incentive/commission target of $15,000.00. Additionally, we offer a comprehensive benefits package, including health care insurance, retirement planning, and paid days off.

About Cox Automotive

Cox Automotive is a leading provider of automotive solutions, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, and Manheim. We empower employees to build a better future and have been doing so for over 120 years.



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