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Customer Service Team Lead

2 months ago

Ontario, California, United States Ultimate Staffing Full time

**Job Summary**

Ultimate Staffing is seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing a team of 4-5 individuals and collaborating with various departments to ensure exceptional customer service.

Key Responsibilities:

  • Manage a team of customer service representatives, providing guidance and support to ensure they meet their performance goals.
  • Collaborate with cross-functional teams to resolve customer complaints and issues in a timely and professional manner.
  • Develop and implement processes to improve customer satisfaction and loyalty.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Stay up-to-date with industry trends and best practices in customer service.

Requirements:

  • 3-4 years of experience in customer service management or a related field.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and basic internet applications.

Preferred Qualifications:

  • Experience working in the lighting industry or a related field.
  • Knowledge of ERP systems and data entry software.
  • Ability to read and interpret basic Excel reports.