Collections Specialist

4 days ago


Reston, Virginia, United States Commonwealth of Virginia Full time
About the Position

The Commonwealth of Virginia is seeking a skilled Collections Specialist to join its team. As a key member of the Fiscal Services department, this role will play a critical part in reducing defaulted student account write-off costs by identifying and intervening on "at risk" accounts early in the collection process.

Responsibilities
  • Perform collection efforts via telephone and email to focus on "at risk" accounts prior to the start of the formal collection process.
  • Assist students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts.
  • Prepare documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt.
  • Support the University's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation.
  • Act as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters.
  • Assist other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.
Required Qualifications
  • High school diploma or equivalent.
  • Experience working in Accounts Receivable.
  • Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications.
  • Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels.
  • Skill in written and oral communication, with the ability to effectively communicate complex material.
  • Analytical and problem-solving skills.
  • Ability to work with Microsoft Word, Excel, and email systems.
  • Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.
Preferred Qualifications
  • Bachelor's degree in a related field.
  • Experience in Higher Education and/or Student Accounts.


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