Credit and Collections Specialist

1 month ago

Reston, Virginia, United States Style Crest, Inc. Full time
Style Crest, Inc. - Credit and Collections Analyst

Style Crest, Inc. is seeking a highly skilled and detail-oriented Credit and Collections Analyst to join our team. As a key member of our organization, you will be responsible for managing the collection of assigned customer accounts while adhering to our company's credit and collection policies, practices, and procedures.

Your analytical skills will be essential in assessing existing accounts and creating and maintaining credit lines within established authority limits, ensuring timely order releases and minimizing financial risk for the company. You will also play a crucial role in enhancing our internal control systems, contributing to improved performance and the highest level of customer service.

Key Responsibilities:
  • Drive resolution of delinquent accounts and initiate collection activity by contacting each assigned account.
  • Research disputed delinquent account balances and drive resolution through appropriate business channels.
  • Develop relationships with our customers, SCI internal departments, and associates, communicating frequently with associates at all levels of the organization.
  • Responsible for customer requests for correspondence, including copies of statements, invoices, credit memos, and PODs.
  • Timely review orders on hold to release according to company policy and procedure.
  • Heavy interaction with sales teams at all levels for account collection/resolution.
  • Maintain accurate customer files, track name changes, address changes, and mailing attention for assigned accounts.
  • Analyze credit data and financial statements of individuals or businesses to identify the degree of risk involved in lending money or extending credit.
  • Thorough understanding of key financial ratios (Current, Quick, Working Capital, DSO, DPO, Debt/Equity, etc.) and how to interpret them regarding credit line setting.
  • Understand how to calculate and review liquidity, profitability, and credit histories.
  • Responsible for clear documentation of all correspondence with customers in the operating system's notes module.
  • Provide periodic updates/reports for management as required.
  • Develop positive business relationships, internally and externally, working closely with customer service, outside sales, and DC managers.
  • Assist in special projects as requested and provide additional support in other areas of the department or company as assigned.
Requirements:
  • Experience: 3-5 years of commercial credit and collection experience in a MFG/distribution environment, with prior success in handling a collection portfolio of high volume, delinquent accounts.
  • Education: High school diploma or equivalent, with college-level courses preferred.
  • Phone manners: Must be experienced in effective and detailed commercial collection protocols.
  • Organization: Ability to prioritize and keep organized, with experience with a high volume of customers and time-sensitive shipping schedules.
  • Job Knowledge: Possesses/develops knowledge regarding products, procedures, and policies, understands critical issues affecting the organization, and has general knowledge of alternative credit processes and guidelines.
  • Interpersonal Skills: Resolves conflict, maintains confidentiality, and has good listening skills, with the ability to maintain composure and be receptive to new ideas and feedback.
  • Productivity Software: Working knowledge of Outlook, Teams, Word, and Excel, with the ability to format, sort, sum, multiply, and create simple formulas in Excel, as well as functional knowledge and heavy usage of pivot tables and VLOOKUP functions.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Vacation & Personal Time
  • Short Term & Long Term Disability
  • 401K with Company Match
  • Paid holidays

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