Collections Specialist
2 weeks ago
Job Title: Collections Specialist
Job Summary:
We are seeking a highly skilled Collections Specialist to join our team at ICON Consultants, LP. As a Collections Specialist, you will be responsible for contacting customers to inform them of delinquency, negotiating payment arrangements, and updating customer accounts on our computer system.
Key Responsibilities:
- Contact customers via telephone to inform them of delinquency and negotiate payment arrangements.
- Update customer accounts on our computer system.
- Adhere to established guidelines when determining appropriate collection remedy.
- Develop and work through repayment schedules with customers.
- Perform skip tracing and due diligence functions to ensure compliance with Federal Regulations.
- Adhere to the Fair Debt Collection Practices Act and all bankruptcy laws.
Requirements:
- High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance.
- Basic knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes.
- Excellent customer service skills and solid verbal communication skills.
- Ability to work independently, prioritize, and organize work.
- Basic knowledge of regulatory requirements and solid math, reading, and writing competencies.
Work Schedule:
The schedule for this position will be either Monday to Friday or Tuesday to Saturday, 9:30-6:00 pm.
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