Collections Specialist

2 weeks ago


Reston, Virginia, United States ICON Consultants, LP Full time

Job Title: Collections Specialist

Job Summary:

We are seeking a highly skilled Collections Specialist to join our team at ICON Consultants, LP. As a Collections Specialist, you will be responsible for contacting customers to inform them of delinquency, negotiating payment arrangements, and updating customer accounts on our computer system.

Key Responsibilities:

  • Contact customers via telephone to inform them of delinquency and negotiate payment arrangements.
  • Update customer accounts on our computer system.
  • Adhere to established guidelines when determining appropriate collection remedy.
  • Develop and work through repayment schedules with customers.
  • Perform skip tracing and due diligence functions to ensure compliance with Federal Regulations.
  • Adhere to the Fair Debt Collection Practices Act and all bankruptcy laws.

Requirements:

  • High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance.
  • Basic knowledge of consumer and small business loans, credit cards, overdrafts, and collection processes.
  • Excellent customer service skills and solid verbal communication skills.
  • Ability to work independently, prioritize, and organize work.
  • Basic knowledge of regulatory requirements and solid math, reading, and writing competencies.

Work Schedule:

The schedule for this position will be either Monday to Friday or Tuesday to Saturday, 9:30-6:00 pm.



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