Help Desk Support Specialist
3 days ago
We are seeking a skilled Help Desk Technician to join our team at TEKsystems c/o Allegis Group. As a Help Desk Technician, you will be responsible for providing technical support and assistance to employees with IT-related issues.
Key Responsibilities- Manage and resolve Help Desk requests in a timely and professional manner
- Troubleshoot computer and mobile device issues, including hardware and software problems
- Assist with software testing and deployment, as well as manage company anti-virus software
- Manage user accounts, group policy, and access guidelines
- Set up and deploy hardware and core software for new hires and existing employees
- Support the IT function and employees with the rollout of new technology, including software, processes, and hardware upgrades
- Support the IT function and employees through mergers and acquisitions
- Assist with software license management and asset tracking/inventory
- Maintain active directory and email distribution lists
- Maintain asset inventory
- Assist with developing IT procedures and training staff
- Ability to multi-task and prioritize requests
- Attention to detail and deadlines
- Good organizational, typing, and computer software skills (Microsoft suite)
- Ability to work well with others and present professionalism via face-to-face, email, and phone interactions
- Ability to learn new products and communicate effectively with non-technical employees
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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