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IT Support Specialist

1 month ago

Toledo, Ohio, United States Pomeroy Technologies, LLC. Full time
Job Summary

Pomeroy Technologies, LLC. is seeking a skilled IT Support Specialist to join our team. As a Service Desk Support Specialist, you will provide first and second-level technical support to our clients, ensuring they receive exceptional service and assistance with their technical infrastructure.

Key Responsibilities:

  • Provide user support for computer systems and standard corporate software products.
  • Offer comprehensive local and remote technical support to corporate colleagues.
  • Configure and install new and used computer equipment and peripherals.
  • Troubleshoot technical issues with the assistance of peers and vendors.
  • Conduct user training on technical-related topics when needed.
  • Assist in moving, adding or changing user workstations and peripherals as needed.
  • Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues.
  • Assist in the development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy.
  • Coordinate the handling of all PC requests, including evaluation, configuration, purchasing, and deployment of solutions.
  • Provide support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures.

Requirements:

  • Customer service mindset and professionalism throughout all interactions with users.
  • Demonstrated experience in Microsoft Office versions.
  • Demonstrated experience in Microsoft operating systems.
  • Knowledge of various network environments (Wi-Fi, Ethernet, etc.).
  • Ability to function in a multi-tasking environment.
  • Ability to work with various levels of colleagues from top management to new hires.