Help Desk Support Specialist

5 days ago


Toledo, Ohio, United States TEKsystems co Allegis Group Full time
Job Title: Tier 2 Help Desk Technician

At TEKsystems c/o Allegis Group, we're seeking a skilled Tier 2 Help Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to employees, resolving IT issues, and ensuring seamless IT operations.

Key Responsibilities:
  • Manage and resolve IT tickets in a timely and professional manner
  • Troubleshoot computer and mobile device issues, including hardware and software problems
  • Administer company anti-virus software and manage user accounts, group policy, and access guidelines
  • Deploy hardware and core software for new hires and existing employees
  • Support the rollout of new technology, including software, processes, and hardware upgrades
  • Assist with software license management and asset tracking/inventory
  • Maintain active directory and email distribution lists
  • Assist with developing IT procedures and training staff
Requirements:
  • 3-5 years of experience in a help desk or technical support role
  • Excellent problem-solving and communication skills
  • Ability to work well under pressure and prioritize tasks effectively
  • Proficiency in Microsoft Office and other software applications
  • Strong organizational and time management skills
About TEKsystems:

We're a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We're an equal opportunity employer and welcome applications from diverse candidates.



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