Desktop Support Specialist

4 weeks ago

Coppell, Texas, United States Two Harbors Investment Corp Full time
Job Title: Desktop Support Engineer

The Desktop Support Engineer plays a critical role in the operational delivery of technical services within Information Technology. This position is responsible for the installation, configuration, monitoring, support, and management of RoundPoint systems. The ideal candidate will possess an enterprise view and understanding of the systems and technologies in place at RoundPoint, as well as strong technical skills.

Key Responsibilities:
  • Perform installation, configuration, maintenance, and upgrade activities for PC systems.
  • Troubleshoot and repair PC system failures or problems.
  • Respond to requests in a timely and professional manner to manage expectations.
  • Provide implementation and production support as required.
  • Support audio video conferences for members of the firm.
  • Participate as a technical resource in cross-team troubleshooting efforts.
  • Participate in the evaluation, selection, and installation of new hardware products and operating system versions.
  • Create supportable documents pertaining to system builds and configuration.
  • Ensure that documentation is kept up to date and reflects all changes.
  • Schedule and manage system activities to optimize hardware/software availability and utilization.
  • Interact with other on-site help desk staff to ensure that support services delivered to staff are provided in a timely manner.
  • Responsible for the efficient operation and management of PC systems.
  • Able to work nights and weekends to assist with windows patching, infrastructure upgrades, moving equipment, and all other IT equipment as needed.
  • Incumbent will be responsible for meeting RoundPoint's commitment to compliance.
Qualifications:
  • Associate degree in a relevant field with 2+ years of technical support experience or 4+ years of technical support experience in lieu of a degree in Financial Services or Mortgage Servicing.
  • Experience with the deployment, repair, and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair, and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts, such as SAN technology, VPN technologies, MDM Solutions, Microsoft System Center Configuration Manager, Cloud Solutions, Microsoft Windows Server, Active Directory, and Exchange Server.
About RoundPoint Mortgage Servicing LLC:

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 850,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp., reaffirming its commitment to MSR as core and essential to our business strategy and our future.

A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location: Coppell, TX

Employee Status: Regular

Travel: No

Telecommuter Position: No

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