Benefits Solutions Specialist

3 days ago

Salt Lake, Utah, United States ADP Full time
Job Title: Benefits Solutions Specialist

We are seeking a highly skilled Benefits Solutions Specialist to join our team at ADP. As a key member of our Comprehensive Benefits team, you will be responsible for ensuring the smooth operation of our benefits administration and annual enrollment processes.

Key Responsibilities:
  • Serve as the primary point of contact for Comprehensive Benefits clients, providing expert guidance and support throughout the annual enrollment process.
  • Configure and manage benefit plans, including setup and maintenance of WFN benefits technology.
  • Provide proactive client contact and consultative benefits support, ensuring seamless execution of benefits administration and annual enrollment tasks.
  • Coordinate with back-office and off-shore teams to supplement execution of tasks and activities.
  • Manage activities within the project management tool, including system updates, quality testing, data migration, and resulting deliverables.
  • Provide WFN Benefits expertise and manage data flow and integration, including carrier connections, payroll, and manual carrier updates.
  • Escalate failures and programmatic issues to appropriate team members, connections development teams, carriers, or other third parties as needed.
  • Research and resolve complex employee benefit problems and questions, working with benefit providers to support client benefits administration.
  • Coordinate with back office on audits, reconciliation, and other processes governing regular deliverables, such as vendor invoices, QA, and transaction processing.
  • Provide service support related to the administration of health & welfare benefit programs to clients and internal business partners via phone, CRM, email, or in person.
  • Coordinate communication with comprehensive benefits, internal business partners, or third-party resources to expedite responses to critical process, operating, client, or participant situations.
Qualifications:
  • 2 years of experience in Client Support or Benefit Administration functions.
  • Bachelor's Degree in a Business-related field or equivalent education and experience required.
  • SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred.
  • Payroll, Accounting, HRIS, and project coordination experience a plus.
  • Basic knowledge of ADP's WFN (or other enterprise PR & H&W) products and a proven proficiency of navigating the ADP organization (or other) to resolve client requests preferred.
About ADP:

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP's operating needs, and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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