Customer Success Manager
4 weeks ago
Feufo Inc is seeking a seasoned Customer Success Manager to lead our B2B SaaS efforts in the hospitality industry. As a key member of our team, you will be responsible for managing large, high-profile client accounts and driving revenue growth through upselling, renewals, and churn prevention.
Key Responsibilities- Account Management: Oversee a portfolio of key accounts, acting as a trusted advisor to ensure long-term success and satisfaction.
- Client Onboarding: Lead the onboarding process for new clients, ensuring smooth integration and full understanding of our platform's features.
- Account Growth: Identify opportunities for upselling, cross-selling, and expanding the use of our products within large accounts.
- Renewals Retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
- Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and efficiently.
- Business Reviews: Conduct regular check-ins and business reviews with clients to showcase value and plan future opportunities for growth.
- Travel: Meet clients in person as needed to conduct in-depth business reviews, offer strategic advice, and help optimize their use of our platform.
- Customer Success Metrics: Track client satisfaction, monitor platform usage, and respond proactively to any signs of dissatisfaction or churn risk.
- Cross-functional Collaboration: Work closely with the sales, support, and product teams to provide feedback and improve the customer experience.
- 3-8 years of overall experience in Customer Success, Account Management, or related client-facing roles.
- 2+ years of experience in B2B SaaS (preferably managing large client accounts).
- 1+ year in the hospitality industry, with an understanding of its operational challenges.
- Proven track record of managing high-value accounts, upselling, and achieving high retention rates.
- Willingness to travel 10-30% for client meetings and relationship-building.
- Strong relationship management, negotiation, and communication skills.
- Ability to deliver in-depth business reviews and strategic advice to senior stakeholders.
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Customer Service Representative
1 month ago
Johnson City, Tennessee, United States Harold Dishner - State Farm Agency Full timeJob DescriptionAs a successful State Farm Agent Team Member, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to establish and maintain strong relationships with customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide prompt and accurate customer service, responding to...
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Business Development Manager
4 weeks ago
Johnson City, Tennessee, United States The Boyd Group Full timeJob Title: Account ManagerAbout the Role:As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth. If you have a proven track record of success in sales and are passionate about delivering exceptional customer service, we want to...
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Patient Experience Manager
4 weeks ago
Johnson City, Tennessee, United States Crothall Healthcare Full timeJob DescriptionJob Summary:Crothall Healthcare is seeking a Patient Experience Manager to coordinate and advise all patient experience activities in collaboration with unit leadership to improve patient satisfaction scores.Responsibilities:Supervise financial incentives, penalties, and reporting tied to patient satisfaction performance for respective...
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Customer Support Specialist
4 weeks ago
Johnson City, Tennessee, United States Ampcus Full timeJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Ampcus. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to and resolve customer inquiries and issues in a timely and accurate manner.Provide...
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Project Manager
4 weeks ago
Johnson City, Tennessee, United States Bigham Cable Construction Full timeProject Manager Job DescriptionAt Bigham Cable Construction, we are seeking a highly skilled Project Manager to lead our cable construction projects. The ideal candidate will have at least 5 years of experience in the cable construction industry, with a strong background in project management and team leadership.Key Responsibilities:Supervise and develop a...
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Customer Service Representative
4 weeks ago
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Customer Service Representative
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Project Manager
1 month ago
Johnson City, Tennessee, United States Jobot Full timeProject Manager OpportunityWe are seeking a seasoned Project Manager to lead and manage construction projects from inception to completion. As a key member of our team, you will be responsible for ensuring project timelines are met, budgets are managed effectively, and safety protocols are adhered to.Responsibilities:Manage projects with budgets ranging from...
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Operations Manager
4 weeks ago
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Assistant Manager
4 weeks ago
Johnson City, Tennessee, United States GPM Investments LLC Full timeJob DescriptionAs a key member of our team, you will be responsible for overseeing the daily operations of our convenience store. This includes managing store staff, maintaining inventory levels, and ensuring a safe and welcoming environment for customers.ResponsibilitiesWork closely with the Store Manager to develop and implement store strategies.Recruit,...
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Senior Construction Manager
4 weeks ago
Johnson City, Tennessee, United States Jobot Full timeSenior Project Manager OpportunityWe are seeking a highly skilled and motivated Senior Project Manager to join our dynamic team at Jobot. This is a permanent position, offering a unique opportunity to lead and manage mid to large scale commercial and industrial construction projects.Key Responsibilities:1. Oversee all stages of project life cycle management...
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Wealth Team Managing Partner
4 weeks ago
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Restaurant Operations Manager
4 weeks ago
Johnson City, Tennessee, United States Papa John's - PJ Operations Full timeJob OverviewThe Restaurant Operations Manager is responsible for overseeing the daily operations of a Papa John's restaurant, ensuring high-quality products and exceptional customer service are delivered to drive restaurant profitability. Key responsibilities include managing operations, executing company policies and procedures, and maintaining compliance...
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Quality Assurance Manager
4 weeks ago
Johnson City, Tennessee, United States PHARMALOGIC HOLDINGS Full timeJob DescriptionPharmalogic Holdings is a leading provider of radiopharmaceutical solutions. We are seeking a highly skilled Quality Assurance Manager to join our team.The successful candidate will be responsible for ensuring compliance with cGMP and other regulatory standards for the manufacture of drugs. This will involve completion of quality assurance...
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Senior Project Manager
1 month ago
Johnson City, Tennessee, United States Jobot Full timeAbout the RoleWe are seeking a highly skilled and motivated Senior Project Manager to join our dynamic team at Jobot. This is a permanent position, offering a unique opportunity to lead and manage mid to large scale commercial and industrial construction projects.Key ResponsibilitiesOversee all stages of project life cycle management from initiation to...
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Traveling Operations Manager
4 weeks ago
Johnson City, Tennessee, United States GeoStabilization International Full timeJob SummaryThe Traveling Operations Manager will serve as a key member of the Frontline Operations Team, reporting directly to the General Superintendent. This role is a critical component in driving the success of the organization, ensuring safety, quality, delivery, production, costs, and training objectives are met while performing hands-on duties on the...
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Sales Manager Trainee Position
4 weeks ago
Johnson City, Tennessee, United States Denver Mattress Full timeUnlock Your Potential as a Sales Manager TraineeAre you ready to take the first step in your sales management career? Denver Mattress is seeking a highly motivated and results-driven Sales Manager Trainee to join our team. As a Sales Manager Trainee, you will be responsible for selling our unique array of mattresses and accessories, while receiving hands-on...
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Dining Services Operations Manager
4 weeks ago
Johnson City, Tennessee, United States Healthcare Services Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Dining Services Assistant Manager to join our team at Healthcare Services Group. As a key member of our team, you will be responsible for providing leadership, support, and guidance to ensure that food quality standards, inventory levels, food safety guidelines, and customer service expectations...
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Assistant Store Manager Hardlines
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Johnson City, Tennessee, United States Dick's Sporting Goods Inc Full timeAt DICK'S Sporting Goods, we're dedicated to creating a positive impact on our customers' lives through sports.As an Assistant Store Manager, you'll play a critical role in driving brand excellence and delivering exceptional customer service in our stores.Key responsibilities include:Coaching and developing teammates to achieve their full potentialManaging...
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Psychiatry Account Manager
4 weeks ago
Johnson City, Tennessee, United States BioSpace, Inc. Full timeJob Summary:We are seeking a highly motivated and results-driven Psychiatry Account Manager to join our team at BioSpace, Inc. As a key member of our sales force, you will be responsible for promoting our psychiatry portfolio and executing sales and marketing strategies to drive sales performance.Key Responsibilities:Develop and execute fully integrated...