Helpdesk Specialist Journeyman
2 days ago
Location: Washington, DC
Duration: 12 Months+
Job Summary:We are seeking a highly skilled Helpdesk Specialist Journeyman to join our team at Serigor Inc. The successful candidate will provide technical support to end-users, troubleshoot issues, and collaborate with the IT leadership team to implement cost-effective technology solutions.
Key Responsibilities:- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot hardware and software issues, including desktop operating systems, applications, and network connectivity
- Collaborate with the IT leadership team to develop and implement technical solutions
- Document and track technical issues to ensure timely resolution
- Provide second-tier support to end-users for PC, server, or mainframe applications or hardware
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
- Bachelor's degree in IT or related field or equivalent experience
- IT-related certifications (CompTIA or equivalent) or equivalent work experience
- 6-10 years of experience installing and configuring system hardware/software in an enterprise environment
- Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X)
- Experience using an endpoint management tool to provide remote support
- Strong customer service skills
- Proficient time management skills and detail-oriented organizational skills
- Microsoft certifications (MCP)
- Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
- Expertise in troubleshooting hardware-related issues
- Expertise in troubleshooting complex software-related issues
- Ability to demonstrate experience making non-technical users comfortable with complex technology concepts
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