Helpdesk Specialist Journeyman

2 days ago

Washington, United States Serigor Inc Full time
Job Title: Helpdesk Specialist Journeyman

Location: Washington, DC

Duration: 12 Months+

Job Summary:

We are seeking a highly skilled Helpdesk Specialist Journeyman to join our team at Serigor Inc. The successful candidate will provide technical support to end-users, troubleshoot issues, and collaborate with the IT leadership team to implement cost-effective technology solutions.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot hardware and software issues, including desktop operating systems, applications, and network connectivity
  • Collaborate with the IT leadership team to develop and implement technical solutions
  • Document and track technical issues to ensure timely resolution
  • Provide second-tier support to end-users for PC, server, or mainframe applications or hardware
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Requirements:
  • Bachelor's degree in IT or related field or equivalent experience
  • IT-related certifications (CompTIA or equivalent) or equivalent work experience
  • 6-10 years of experience installing and configuring system hardware/software in an enterprise environment
  • Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X)
  • Experience using an endpoint management tool to provide remote support
  • Strong customer service skills
  • Proficient time management skills and detail-oriented organizational skills
Preferred Qualifications:
  • Microsoft certifications (MCP)
  • Experience managing service requests for IT support in ServiceNow or a similar ITSM platform
  • Expertise in troubleshooting hardware-related issues
  • Expertise in troubleshooting complex software-related issues
  • Ability to demonstrate experience making non-technical users comfortable with complex technology concepts

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