Service Manager

3 weeks ago


Kimberly, Idaho, United States Agri-Service Full time
Purpose:

The Service Manager will oversee assigned branches, driving employee growth and development in line with Agri-Service's core values and delivering the brand promise to customers. They will ensure timely pricing, goodwill, warranty, and technical communication support functions.

Responsibilities:
  • Supervise employees, conduct annual performance reviews, and determine compensation increases.
  • Provide direct feedback and guidance to Service Writers and Field Service Technicians, ensuring positive employee and customer relations.
  • Manage the annual budget, updating and revising it yearly in accordance with company guidelines.
  • Communicate Service goals to service teams, provide resources, and ensure goals are met.
  • Maintain a high level of customer relations, responding to inquiries and resolving complaints.
  • Evaluate customer expectations and demands, analyzing Agri-Service's ability to meet them.
  • Ensure warranty, service policy, and goodwill are addressed and processed within company guidelines.
  • Resolve employee and work group problems in a timely manner.
  • Work with the Service Writer to manage work in progress and ensure timely closing of work orders.
Requirements:
  • Proof of high school diploma or General Education Degree (GED).
  • Associate degree and/or Five years of industry supervisory experience required.
  • Valid driver's license and acceptable driving record required.
Physical Characteristics:
  • Must be able to sit for long periods, walk, stand, climb stairs, reach, push, pull, bend, and twist.
  • Must be able to lift 50 lbs.
  • Must meet all safety requirements for applicable safety policies.

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