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Service Manager

2 months ago

Kimberly, Idaho, United States Agri-Service Full time
Purpose:

The Service Manager will oversee assigned branches, driving growth and development of employees in line with Agri-Service's core values and delivering the brand promise to customers.

Key responsibilities include ensuring the timeliness of pricing, goodwill, warranty, and technical communication, as well as collaborating with the Parts and Sales Departments to provide quality customer experiences.

The Service Manager will also be responsible for shop supplies, tooling, cost control measures, and building maintenance related to shop areas.

Responsibilities:
  • Supervise employees, conduct annual performance reviews, and determine compensation increases.
  • Provide direct employee feedback and guidance, influencing decisions on hiring and terminating employees.
  • Coach and advise Service Writers and Field Service Technicians to ensure positive employee and customer relations, customer care consistent with brand promise, and adherence to the work order process.
  • Manage annual budgets, updating and revising them yearly in accordance with company guidelines.
  • Communicate Service goals to service teams, provide resources and direction, and ensure goals are met.
  • Maintain a high level of customer relations, responding to customer inquiries and resolving customer complaints.
  • Evaluate customers' expectations and demands, analyzing Agri-Service's ability to meet those expectations and demands.
  • Ensure warranty, service policy, and goodwill are addressed and processed within company guidelines.
  • Evaluate tool needs and ensure purchases are completed correctly according to Agri-Service's guidelines.
  • Resolve employee and work group problems in a timely manner.
  • Work with Service Writers to manage work in progress and ensure timely closing of work orders.
  • Maintain good working relationships with staff and other departments.
  • Work within and promote corporate vision, mission, and values of the organization.
Requirements:
  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Proven conflict resolution skills.
  • Proven skills in written and verbal communications, planning, organizing, leadership, and interpersonal relationship building.
  • Ability to set and manage priorities.
  • Must be a self-starter and able to work without supervision.
Education and Experience:
  • Proof of high school diploma or General Education Degree (GED).
  • Associate degree and/or Five years of industry supervisory experience required.
  • Valid driver's license and acceptable driving record required.
Physical Characteristics:
  • Must be able to sit for long periods of time, along with walking, standing, climbing stairs, reaching, pushing, pulling, learning, and twisting.
  • Must be able to lift 50 lbs.
  • Must be able to meet all safety requirements for applicable safety policies.