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Customer Service Representative

2 months ago

Salt Lake, Utah, United States OLGA SERRATO - State Farm Agent Full time
Job Overview

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at OLGA SERRATO - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing appointment scheduling, and assisting with various administrative tasks.

Key Responsibilities
  • Greeting and Directing Clients

You will greet clients warmly in person and over the phone, directing them to the appropriate team members.

Appointment Scheduling and Office Communications

You will manage appointment scheduling and office communications, ensuring seamless interactions with our clients.

Customer Service and Sales

You will engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions and provide excellent customer service.

Administrative Support

You will support the team with various administrative tasks and projects, ensuring the smooth operation of our office.

Requirements
  • Previous Experience

You should have previous experience in a receptionist or customer service role.

Communication and Interpersonal Skills

You should possess excellent communication and interpersonal skills, with the ability to engage with clients and colleagues effectively.

Organizational and Multitasking Abilities

You should be highly organized and able to multitask, with a strong attention to detail.

Basic Computer Skills

You should have basic computer skills, including Microsoft Office and CRM systems.

What We Offer

We offer a competitive salary, flexible schedule, opportunity for advancement, paid time off, and training & development opportunities.