Cloudflare CDN Specialist

5 days ago


San Francisco, California, United States Cloudflare Inc Full time
Job Title: Cloudflare CDN Specialist

Location: Lisbon or Portugal Remote; London or Remote UK

Job Type: Full-time

About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Our network gets smarter with every request, providing significant improvement in performance and a decrease in spam and other attacks. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.

Job Description
As a Cloudflare CDN Specialist, you will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This position requires providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc. You will focus on solving complex problems and interacting with people, helping customers, and being a standout colleague. If you have previous experience working as part of a team in a customer-facing role and experience solving HTTP, DNS and other networking-related problems, we would love to hear from you.

Requirements
- Previous experience working as part of a team in a customer-facing role
- Experience solving HTTP, DNS and other networking-related problems
- Knowledge of common web development language (for example, Javascript)
- Understanding how the Internet works
- Experience working in a support role where you thrived every time you resolved a ticket
- Ability to communicate through various support channels and always put the customer first

Benefits
- Salary Range: $120,000 - $180,000 per year
- Opportunity to learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies
- Bonus Points for familiarity with Cloudflare, knowledge of problem-solving with command line tools, and knowledge of Nginx, Apache, IIS or any other web servers, DNS / CDN - Cache / SSL / Cloudflare Workers, PostgreSQL, MySQL, MS SQL or other database servers, Cloudflare Workers or JavaScript, Video encoding and streaming solutions

Why Join Us?
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via mail at 101 Townsend St. San Francisco, CA 94107.

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