Healthcare Customer Service Specialist

2 weeks ago


Orland Park, Illinois, United States Orthodontic Experts Ltd Full time


Job Type: Full-time

About Us: Orthodontic Experts Ltd is committed to delivering exceptional care and orthodontic excellence. We are a community focused on positively impacting our patients' lives.

Position Overview: We are seeking a dedicated Patient Service Representative to be the first point of contact for our patients. In this role, you will ensure a seamless experience for individuals visiting our facilities.

Key Responsibilities:

  • Manage incoming calls and respond to voicemails promptly.
  • Facilitate the check-in process for new and returning patients, notifying clinical staff of arrivals.
  • Gather essential patient information, including registration forms and medical history.
  • Assist patients during checkout, handling payments and scheduling follow-up appointments.
  • Address inquiries from walk-in patients regarding insurance, treatment options, and practice credentials.
  • Maintain an up-to-date communication log for patient interactions.
  • Review and adjust the daily clinic schedule, filling open slots as necessary.
  • Ensure all bonding approvals are verified with insurance prior to appointments.
  • Communicate the cancellation policy to patients clearly.
  • Generate end-of-day reports and reconcile collected payments.

Qualifications:

  • High school diploma or GED equivalent.
  • Minimum of 3 years in customer service roles.
  • At least 2 years of experience in patient services.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
  • Strong problem-solving and de-escalation skills.
  • Excellent written and verbal communication abilities.

Working Hours:

  • Monday to Wednesday: 8:45 AM - 5:00 PM
  • Thursday to Friday: 6:45 AM - 3:00 PM
  • Two Saturdays per month: 9:45 AM - 6:00 PM

Preferred Skills:

  • Bilingual candidates (Polish, Arabic) are preferred.

Benefits:

  • Comprehensive training for Patient Service Representatives.
  • Travel compensation for visits to sister clinics beyond a specified distance.
  • Medical, dental, vision, and life insurance options.
  • Short-term disability and employee assistance programs.
  • Health savings and dependent care accounts.
  • 401(k) plan with matching contributions.
  • Paid time off and identity theft protection services.
  • Discounted orthodontic treatment and monthly bonuses.


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