Customer Service Team Lead

7 days ago


Glenmont, New York, United States The Golub Corporation - Price Chopper Supermarkets Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at The Golub Corporation - Price Chopper Supermarkets. As a key member of our Front End team, you will be responsible for ensuring that our customers receive fast, friendly, and efficient service.

Key Responsibilities
  • Oversee the entire Front End operation of the store, including customer checkout, scanning, and service.
  • Ensure that all Front End associates provide excellent customer service and adhere to company standards.
  • Monitor and maintain a clean and organized store environment, including the Front End area.
  • Collaborate with other departments to ensure seamless store operations.
  • Identify and implement process improvements to increase efficiency and productivity.
Requirements
  • 2+ years of experience in a customer-facing role, preferably in retail.
  • Proven track record of providing excellent customer service and leading high-performing teams.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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