Fitness Center Representative

1 month ago


Sugar Land, Texas, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Availability: Weekend availability preferred.
  • Computer Skills: Basic computer proficiency.
  • Passion for Fitness: A passion for fitness and health.
  • Attitude: Upbeat and positive attitude.
  • Punctuality: Punctuality and reliability is a must.
  • Customer Service Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occassionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.


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