Patient Services Representative

5 days ago

Sugar Land, United States Houston Methodist Full time

Patient Services Representative - OBGYN (Sugar Land)

REFER A FRIEND Current Employees Apply BACK Location: HMSL MOB 2 - 16659 Southwest Freeway Sugar Land, Texas 77479 Job Ref: 64038 Talent Area: Administrative Job Shift: 1st - Day Job Type: Full-Time Posted Date: Nov. 20, 2024

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

Requirements:

PEOPLE ESSENTIAL FUNCTIONS
Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
SERVICE ESSENTIAL FUNCTIONS
Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols. Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process. Generates reports and assists with department correspondence. Provides other administrative assistance as directed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution. Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness. Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.
FINANCE ESSENTIAL FUNCTIONS
Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary. Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS Generates and communicates new ideas and suggestions that will improve quality or service. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
One year of healthcare or related experience Experience in a healthcare related work environment preferred LICENSES AND CERTIFICATIONS - REQUIRED
N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Strong customer service, phone and scheduling skills Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record Knowledge of basic medical terminology Ability to analyze and solve problems

  • Patient Service Representative Part-Time

    2 days ago

    Sugar Land, United States Solis Mammography Full time

    Patient Service Representative Part-Time Looking to elevate your career? Join us! Work Location: 1111 Highway 6, Suite 260, Sugarland TX 77478 Work Hours: Part-Time, 2-3 Days Per Week, Monday-Friday 8:00am-5:00pm Department Highlights: Strong team collaboration Compassion and empathy to our patients and the team Join an innovative team working toward...

  • Customer Service Representative

    1 month ago

    Sugar Land, Texas, United States Hughes Resources Full time

    Job Title: Licensed Customer Service RepresentativeAt Hughes Resources, we are seeking a highly motivated and customer-focused Licensed Customer Service Representative to join our team in West Bend, Wisconsin. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and...

  • Airport Services Representative Supervisor

    4 weeks ago

    Sugar Land, Texas, United States City of Sugar Land, TX Full time

    Job Title: Airport Services Representative SupervisorAbout the RoleWe are seeking a highly skilled and experienced Airport Services Representative Supervisor to join our team at the City of Sugar Land, TX. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers, aircrew, and other...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, Texas, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeAbout the Role: We are seeking a highly skilled and enthusiastic Front Desk Customer Service Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions,...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a welcoming and engaging experience.Take...

  • Service Representative Position

    3 weeks ago

    Sugar Land, Texas, United States Enterprisemed Full time

    About the Role:As a Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to resolve customer complaints and queries in a timely and professional manner.Key Responsibilities:• Handling customer inquiries and complaints via phone, email, and in-person• Providing...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, United States Oria Dafe - State Farm Agent Full time

    Position OverviewWe are seeking a part-time Customer Relations Representative to join our team at Oria Dafe - State Farm Agent. As a key member of our office, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and working closely with our agent to achieve marketing...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, Texas, United States The Reserves Network Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at The Reserves Network. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and accurate service to clients during transactions.Process deposits, cash checks, and...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, Texas, United States Ace Hardware Full time

    Job Summary:We are seeking a Customer Service Representative to join our team at Ace Hardware. As a key member of our front-end staff, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service, answering...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, United States The Reserves Network Inc Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at The Reserves Network Inc. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesCustomer Service: Greet and welcome clients professionally, providing prompt and accurate service...

  • Patient Service Specialist

    2 months ago

    Sugar Land, United States Select Physical Therapy Full time

    Overview: When patients enter our center in Sugar Land, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Customer Service Representative

    4 weeks ago

    Sugar Land, Texas, United States Kohler Credit Union Full time

    We are seeking a motivated and detail-oriented Teller/Member Service Representative to join our team at Kohler Credit Union. As a key member of our team, you will play a vital role in providing exceptional customer service and assisting members with their financial needs.Key Responsibilities:Build and maintain strong relationships with members, ensuring a...

  • Alterations Customer Service Representative

    1 month ago

    Sugar Land, United States David's Bridal Full time

    Job Title: Alterations Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer experiences. As an Alterations Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Welcome and engage with customers, providing personalized...

  • Sales and Service Representative

    4 weeks ago

    Sugar Land, Texas, United States Pure Barre Houston & Sugar Land Full time

    Job DescriptionPure Barre is a community centered around fitness, with a strong focus on providing an amazing workout experience for its clients. We are currently seeking a qualified Sales Representative to assist the General Manager and Sales Manager with new membership sales by bringing new members to the studio, building a relationship, providing a...

  • Patient Access Representative II

    4 months ago

    Sugar Land, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Customer Service Representative

    1 month ago

    Sugar Land, Texas, United States Hughes Resources Full time

    Job DescriptionWe are seeking a motivated and detail-oriented Customer Service Representative to join our team in West Bend, WI. As a Licensed Customer Service Representative, you will be responsible for providing excellent customer service by answering inquiries via phone, email, or chat, and resolving issues related to insurance policies, coverage, and...

  • Insurance Customer Service Representative

    2 weeks ago

    Sugar Land, United States Oria Dafe - State Farm Agent Full time

    Company OverviewOria Dafe, a State Farm Agent, is seeking a part-time Customer Relations Representative to join their team.SalaryThe estimated hourly pay for this role is around $15-$20 per hour, with commission and bonus opportunities in addition to paid time off and flexible hours.Job DescriptionThis part-time Customer Relations Representative role...

  • Financial Services Representative

    1 week ago

    Sugar Land, Texas, United States Staff My Agency Full time

    OverviewStaff My Agency presents an exceptional opportunity for a career-driven individual to embark on a rewarding journey as an Insurance Sales Representative. This role offers the chance to make a tangible difference in people's lives by providing essential financial services.What We Offer:Purposeful Work: Make a real impact in the community by delivering...

  • Patient Access Representative II

    2 months ago

    Sugar Land, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Insurance Account Representative

    1 month ago

    Sugar Land, Texas, United States Al Johnson - State Farm Agent Full time

    Job OpportunityAl Johnson - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as an Insurance Account Representative.Key ResponsibilitiesEstablish and maintain strong relationships with customers, providing exceptional service and support.Utilize a customer-centric approach to educate customers about...