Customer Service Representative

3 weeks ago


Independence, Ohio, United States Spitz, The Employee's Law Firm Full time

Looking for a fulfilling career where you can make a real difference? As a legal intake specialist at Spitz, The Employee's Law Firm, you will have the chance to work with our dedicated team, supporting our lawyers, and helping prospective clients navigate the complexities of their cases. We are seeking a detail-oriented and organized individual with prior customer service experience and great communication skills.

About the Job

As an intake specialist, you will be responsible for screening incoming potential client phone calls, organizing paperwork, and performing data entry. You will also assist our lawyers in booking and managing appointments, ensuring that our clients receive the best possible service.

  • Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
  • Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
  • Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
  • Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
  • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
Salary

The annual salary for this position is $45,000, offering a competitive compensation package and opportunities for growth and development.



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