Hotel Guest Services Coordinator

6 days ago


Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time
Company Overview

At Universal Endless Summer Resort - Dockside Inn and Suites, we're dedicated to delivering exceptional experiences for our guests. Our team members play a vital role in bringing this vision to life.

Salary: $45,000 - $60,000 per yearJob Description

This role is responsible for overseeing the friendly, professional, and efficient registration and account settlement of hotel guests at a world-class resort. The ideal candidate will provide support to Front Desk Agents and Management, serving as a liaison between departments.

Required Skills and Qualifications
  • Excellent communication skills, both oral and written
  • Strong guest service skills, with a focus on providing a memorable experience
  • Familiarity with computer programs utilized in property management
  • Able to work a flexible schedule, including weekends and holidays
Benefits
  • Free theme park access
  • One free meal per shift
  • Dynamic culture that makes every day interesting and fulfilling
  • Emphasis on diversity and inclusion
  • Opportunities for training and development
  • Committed to social responsibility and being a good neighbor in the community
Others

The successful candidate will be responsible for:

  • Overseeing the registration and check-out process for hotel guests
  • Assisting Front Desk Agents during peak periods
  • Satisfying guest requests and resolving complaints
  • Performing all Front Desk, Reservations, and Star Service functions as needed
  • Maintaining clean and excellent condition of Rooms Control & Back Office area and equipment
  • Executing emergency procedures in accordance with hotel standards


  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    About the RoleWe are seeking a highly skilled and experienced Hotel Guest Services Director to join our team at Universal Helios Grand Hotel. In this key role, you will be responsible for overseeing the delivery of exceptional guest experiences across all aspects of our hotel's service operations.Key Responsibilities:Oversee the bell staff to ensure timely...


  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job Title: Hotel Room CoordinatorAbout the Role:At Universal Helios Grand Hotel, we are seeking a highly skilled Hotel Room Coordinator to join our team. As a Hotel Room Coordinator, you will be responsible for ensuring seamless guest experiences by coordinating room assignments, managing key cards, and facilitating efficient communication between...


  • Orlando, Florida, United States Loews Hotels Full time

    Loews Hotels & Co is a leading hospitality company with a portfolio of 26 luxury hotels and resorts in the United States and Canada. With a focus on exceptional guest experiences, we strive to create memorable stays for our guests.The Luxury Hotel Guest Service Manager is responsible for overseeing the daily operations of the lobby concierge, club services,...


  • Orlando, Florida, United States Universal Endless Summer Resort - Dockside Inn and Suites Full time

    Job OverviewWe are seeking a dedicated Guest Services Coordinator to join our team at Universal Endless Summer Resort - Dockside Inn and Suites.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring the highest level of guest satisfaction.About UsAt Universal Orlando, we pride ourselves on...


  • Orlando, Florida, United States Loews Portofino Bay Hotel Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Hotel Service Ambassador to join our team at Loews Portofino Bay Hotel. As a key member of our service staff, you will be responsible for providing exceptional guest experiences and ensuring that every aspect of our hotel's service is nothing short of perfection.Key Responsibilities:Service...


  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job OverviewAt Universal Helios Grand Hotel, we are seeking a skilled and courteous Guest Services Ambassador to join our team. This role is ideal for individuals who possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional guest experiences.


  • Orlando, Florida, United States Loews Hotels, LLC Full time

    About the RoleWe are seeking a highly skilled Luxury Hotel Guest Experience Specialist to join our team at Loews Hotels, LLC. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and cared for.Key ResponsibilitiesOversee the bell staff to ensure timely and...


  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Job SummaryWe are seeking a highly skilled Turndown Attendant to join our team at the Universal Helios Grand Hotel. In this role, you will be responsible for providing exceptional customer service and ensuring that guest rooms are clean and tidy.Key ResponsibilitiesPerform evening turndown service, including turning down the bed, closing drapes, dimming...


  • Orlando, Florida, United States Holiday Inn Orlando International Airport Full time

    Job Title: Hotel Operations CoordinatorLocation: Holiday Inn Orlando International AirportEstimated Salary: $55,000 - $65,000 per yearJob Description:We are seeking a highly organized and detail-oriented Hotel Operations Coordinator to join our team at the Holiday Inn Orlando International Airport. As a key member of our operations team, you will be...


  • Orlando, Florida, United States Loews Hotels, LLC Full time

    Room Controller Job DescriptionLoews Hotels, LLC is a world-class hotel chain that offers an unparalleled experience to its guests. Our team members are the backbone of our success, and we are committed to providing them with a fulfilling career.Job SummaryWe are seeking a skilled Room Controller to join our team at Loews Hotels at Universal Orlando. As a...


  • Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Role OverviewWe are seeking a skilled Service Ambassador to join our team at Lake Nona Wave Hotel. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences and providing top-notch service.About the RoleThis is a demanding yet rewarding role that requires flexibility with workdays and hours. The successful...


  • Orlando, Florida, United States Parking Management Services Full time

    **Parking Management Company is Hiring: Hotel Bell Attendant**We are seeking a highly motivated and customer-focused individual to join our team as a Hotel Bell Attendant. As a key member of our team, you will be responsible for providing exceptional service to our guests, addressing their concerns and inquiries, and ensuring a positive experience during...


  • Orlando, Florida, United States Loews Hotels, LLC Full time

    About the Role:We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Loews Hotels & Co. As a leading owner and operator of luxury hotels, we offer a unique opportunity to work in a dynamic environment with a portfolio of 26 hotels and resorts across the United States and Canada.As a Hotel Front Desk Manager, you will be...


  • Orlando, Florida, United States Loews Hotels, LLC Full time

    Deliver Exceptional Guest Experiences as a Room Service Attendant at Loews HotelsWe are committed to our power of we culture, where every team member has the opportunity to bring their authentic self to work and connect with others.About the Role:As a Room Service Attendant, you will be responsible for delivering exceptional guest experiences by preparing...


  • Orlando, Florida, United States Residence Inn Orlando Lake Buena Vista Full time

    Job DescriptionWe are seeking a highly skilled Hotel Housekeeping Service Associate to join our team at Residence Inn Orlando Lake Buena Vista. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and hospitality for our guests.ResponsibilitiesFulfill and deliver guest requests with exceptional...


  • Orlando, Florida, United States Crestview Management, LLC Full time

    Job Title:Hotel Front Office Management ProfessionalAbout the Job:This role involves overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing a team of front desk staff. The successful candidate will have strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.Key...


  • Orlando, Florida, United States Marriott Full time

    Job Overview: As a Support Services Coordinator at Marriott International, you will play a vital role in ensuring the smooth operation of our hotel's administrative functions. This position requires strong organizational and communication skills, as well as the ability to work effectively in a team environment.About the Job: In this role, you will be...


  • Orlando, Florida, United States Universal Helios Grand Hotel Full time

    Lead Concierge SupervisorAbout the Role:We are seeking an experienced and motivated Lead Concierge Supervisor to join our team at Universal Helios Grand Hotel. In this role, you will be responsible for overseeing the daily operations of the lobby concierge, club services, and/or bell services teams.Key Responsibilities:Oversight of the daily operations of...


  • Orlando, Florida, United States Omni Hotels Full time

    At Omni Orlando Resort at ChampionsGate, we are seeking a highly skilled Hotel Safety and Security Manager to join our team. This role is responsible for ensuring the safety and tranquility of our hotel guests and employees. As a key member of our security team, you will be expected to enforce hotel policies and procedures, conduct investigations into...


  • Orlando, Florida, United States Marriott Vacations Worldwide Full time

    Marriott Vacations Worldwide is a leader in the vacation ownership industry, consistently seeking highly motivated individuals with excellent customer service skills to join their award-winning sales and marketing team.About Marriott Vacations WorldwideWe are currently looking for driven professionals with strong communication abilities who are committed to...