Customer Service Team Lead

2 days ago


Orlando, Florida, United States Agenix Limited Full time

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Agenix Limited. As a key member of our customer support department, you will be responsible for leading a team of up to 10 employees in providing quality and efficient customer service.

Your primary responsibility will be to manage daily operations, including hiring, motivating, recognizing, and rewarding team members, as well as coaching, counseling, training, and problem-solving. You will also work closely with the director to develop, analyze, and implement staffing, training, telemarketing, scheduling, and reward/recognition programs.

Key responsibilities include:

  • Providing daily direction and communication to employees to ensure timely, efficient, and knowledgeable customer service calls.
  • Continually evaluating processes and procedures to suggest methods for improving area operations, efficiency, and service to both internal and external customers.
  • Providing statistical and performance feedback and coaching on a regular basis to each team member, writing and administering performance reviews for skill improvement.

A successful candidate will have experience managing a team, developing and motivating employees, communicating effectively to various audiences, and providing vision and direction.

The estimated salary for this position is $60,000 - $80,000 per year, depending on qualifications and experience.



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