Cloud Services Director

1 day ago


Orlando, Florida, United States Atlantic Full time

We are seeking a highly motivated individual to join our team as Cloud Services Director. This role offers a unique opportunity to lead our customer support team and drive exceptional service delivery.

The successful candidate will have extensive experience in providing technical support, troubleshooting issues, and ensuring prompt resolution of IT and operational concerns for end-users. They will also possess excellent communication skills, both written and verbal, and be able to articulate ideas clearly and effectively.

The salary for this position is estimated to be around $120,000 - $150,000 per year, depending on location and experience.

In this role, you will be responsible for managing customer service staff, communicating job expectations, and performing appraisals and job reviews. You will also be tasked with improving customer service quality results by conducting surveys, studying, evaluating, and re-designing processes.

As a key member of our management team, you will take ownership and provide guidance to your team to ensure that they have the necessary skills and knowledge to deliver high-quality service to our customers.



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